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How Zemplee Works

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • How Zemplee Works
    Members Page Alert Settings Tab (and Resolving Alerts) Daily Activity Page Notifications Page Overview Page Vitals Data RPM - Billing Compliancy Tracking Care Teams Getting Started Resources For Clinical Team and Care Team Resources For Administrators Sensor/ Device Kits Organization Page Alexa (Zemplee Cue)
  • Zemplee Support
  • Health Education
  • Installing Zemplee
    Activity Setup & Installation Troubleshooting for the Activity Hub and Activity Devices Vital Setup & Installation Troubleshooting for the Vital Hub and Vital Devices Alexa Installation Product Page
  • What's New
    2026 Updates 2025 Updates 2024 Updates 2024 Updates
  • FAQs
    Daily Activity Login Contacts (Family and Friends of Zemplee-monitored Members) Members Health/Demographics Sensors Alerts and Alert Settings Notifications Overview Page FAQs System Dashboard General Clients Reports
+ More

How Zemplee Works

A category for all platform related guides and knowledge.

  • Zemplee AI Prompt Playbook

Members Page

  • Adding New Members - Personal Information
  • Adding New Members - Health/Demographics Tab
  • Adding a New Member - Notes tab
  • Care Team – Assigning Users to View the Member's Alerts
  • Eye Icons and what they mean: Active vs Inactive vs Paused
  • Devices – Linking the Member to Their Zemplee Kit
  • Pausing Monitoring

Alert Settings Tab (and Resolving Alerts)

  • All About Alerts
  • Member Alert Settings
  • Troubleshooting Alerts
  • Stuck (Still) in Bed Alert
  • Out of Home Alerts
  • Attempting to Sit Alert
  • Heart Rate Alerts
  • How To Resolve Alerts Through Text or iPad/Tablet
  • Audible Alerts
  • System Resolved Alerts
  • Out of Home Alert & “System Resolved” Explanation 

Daily Activity Page

  • The Daily Activity Page
  • Troubleshooting the DAP
  • Hub Status on the Daily Activity Page (DAP)
  • Sensor Status on the Daily Activity Page (DAP)

Notifications Page

  • 🛠 Notification Profiles: How to Control Alert Delivery for Your Care Team
  • 📱 In-App vs Email vs Text Notifications
  • 🧩 How to Setup a Notification Profile (Quick Guide)
  • Example: Notification Profile for Shift 1 Nurses
  • 👪 Setting Up Notification Profiles for Family Contacts
  • Example: Notification Profile for a Family Contact
  • Reference Names for Members
  • Text Alert Notifications Checklist (Quick Reference)
  • Alexa Alert Notifications Checklist (Quick Reference)

Overview Page

  • All About the Overview Page
  • How Overview Page Metrics Are Calculated
  • Why are Sleep Hours different on the Overview Page from the Vitals Data log?
  • Why am I seeing brackets of negative hours in Active Hours on the Overview Page?
  • Why do I see NA in cells on the Overview Page
  • Why do resting hours sometimes appear misaligned with calendar days?

Vitals Data

  • Vitals Log

RPM - Billing Compliancy Tracking

  • Monitoring Status Page

Care Teams

  • How to Add Users
  • Set Up a Care Team
  • How to Add Family Contacts
  • How to Edit or Delete a Care Team
  • Who counts as part of the Care Team?
  • How to Remove (Deactivate) a User

Getting Started

  • What is Zemplee? Overview of the smartest AI-powered tool for caring for older adults

Resources For Clinical Team and Care Team

  • Vitals Monitoring Education Cards

Resources For Administrators

  • How to Set Up Multi-Factor Authentication
  • 🛠 Notification Profiles: How to Control Alert Delivery for Your Care Team

Sensor/ Device Kits

  • Active/Inactive Status Sensors

Organization Page

  • Member Consent Form Toggle

Alexa (Zemplee Cue)

  • Cue Weather: Morning Weather Updates on Alexa
  • Frequently Asked Questions (FAQs) – Alexa and Zemplee Cue
  • Skills on Alexa Devices- Increase Engagement and Mental Stimulation
  • Alexa Alert Check-In Announcements
  • How to Set an Alexa Reminder
  • What is the Alexa Daily Check-In
  • How to Enable the Daily-Check In for a Member

Popular Articles

  1. All About the Overview Page
  2. Frequently Asked Questions (FAQs) – Alexa and Zemplee Cue
  3. Where can I view a Member's lockbox information
  4. Overview Page
  5. All About Alerts
  6. 📱 In-App vs Email vs Text Notifications
  7. 📖 FAQ: Alert Settings
  8. Introducing Zemplee Andromeda
  9. Managing COPD
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