Overview Page
Commonly Asked About the Overview Page
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How Zemplee Works
Members Page Alert Settings Tab (and Resolving Alerts) Daily Activity Page Notifications Page Overview Page Vitals Data RPM - Billing Compliancy Tracking Care Teams Getting Started Resources For Clinical Team and Care Team Resources For Administrators Sensor/ Device Kits Organization Page Alexa (Zemplee Cue)
- Zemplee Support
- Health Education
- Installing Zemplee
- What's New
- FAQs
Table of Contents
Activity Monitoring
If your organization has standard Activity Monitoring enabled for your members, then the following tabs will be most helpful for you.
📖 FAQ: Navigating the Overview Page
1️⃣ Why are some patients marked with "⚠️ Warning"?
💡 Possible Reasons:
- The patient has abnormal vitals, low activity levels, or an irregular pattern in sleep/rest.
- The system detected a sudden deviation from the patient's baseline behavior.
- There has been a recent fall event or other concerning activity.
🛠 Fix: Click on the patient’s row to see detailed data and consider follow-up actions.
2️⃣ What does “Active Hours” mean?
💡 Active Hours represents the total time a patient was physically moving (e.g., walking, shifting in bed, or moving between locations).
🛠 Fix: If Active Hours is unexpectedly low, check:
- Recent fall history (patient may have reduced mobility).
- Room sensors to ensure proper placement.
- Nighttime activity—unusual rest patterns could indicate sleep disruptions.
3️⃣ Why is a patient’s “Wake Up” time unexpected or missing?
💡 Possible Reasons:
- The bed sensor didn’t register movement (could be a sensor issue).
- The patient stayed in bed longer than usual (check Resting Hours).
- The patient woke up but didn’t leave their room (compare with Active Hours).
🛠 Fix: Look at the Bathroom Visits and Kitchen Visits columns to check for movement after waking up.
4️⃣ What should I do if a patient has high or low Bathroom Visits?
💡 What It May Indicate:
- Frequent visits → Possible UTI, incontinence, or gastrointestinal issues.
- Few or no visits → Possible dehydration, constipation, or mobility challenges.
🛠 Fix: Monitor daily trends and check if this is a sudden change. If needed, notify the care team.
5️⃣ Why is "Dining Events" showing as NA for some patients?
💡 Possible Reasons:
- The patient did not leave their room for meals.
- The sensor near the dining area did not register movement.
- The patient may have eaten elsewhere or skipped a meal.
🛠 Fix: Compare with Kitchen Visits to see if the patient accessed food independently.
6️⃣ What does "Falls" represent, and how accurate is it?
💡 The Falls column reflects detected fall events based on movement patterns.
🛠 Fix:
- Verify with caregivers if the fall was real or a misread.
- Check the patient’s recent activity levels—a sudden drop in Active Hours or increased Resting Hours could be a sign of a fall-related injury.
7️⃣ Why is "Kitchen Visits" useful, and how should I interpret it?
💡 Kitchen Visits indicate independent movement towards food preparation or hydration.
🛠 Fix:
- Frequent visits may suggest restlessness or increased appetite.
- Few or no visits may indicate a decline in independence, loss of appetite, or dehydration risk.
📌 Pro Tip: Compare Kitchen Visits with Dining Events to see if a patient is skipping meals.
8️⃣ How can I quickly find at-risk patients?
💡 Sorting Tips:
- Sort by Status to bring all "⚠️ Warning" patients to the top.
- Filter by Wake-Up Time to find late or irregular sleepers.
- Sort by Bathroom Visits to highlight extreme high/low cases.
🛠 Fix: Prioritize patients with multiple concerning factors (e.g., low Active Hours + Fall event).
9️⃣ Can I export this data for reporting or shift handover?
💡 Yes! You can export the current view as a CSV or PDF for documentation.
🛠 Fix: Use the export button in the top-right corner.
🔟 What should I do if data looks incorrect or missing?
💡 Possible Issues:
- Sensor misalignment → Some data might not be captured correctly.
- Delayed sync → Data updates can have a slight delay.
- Technical issue → Check with IT or facility support.
🛠 Fix: Refresh the page or check the Daily Activity page for real-time updates.
Activity + Health Monitoring
If your organization has Activity + Health Monitoring enabled for your members, then the following tabs will be most helpful for you.
📖 FAQ: Navigating the Overview Page (Hybrid)
1️⃣ Why are some patient vitals missing or showing "NA"?
💡 Possible Reasons:
- The patient’s monitoring devices haven’t reported data yet (check last sync time).
- The device is disconnected or the patient isn’t wearing a required sensor.
- Certain vitals (e.g., Temperature, RR) may not be actively tracked for that patient.
🛠 Fix: Ensure the device is powered, worn correctly, and connected to the system.
2️⃣ What does the "⚠️ Warning" status mean?
💡 This status appears when a patient has one or more abnormal readings, such as:
- Low or high blood pressure
- Unusual heart rate or respiration patterns
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Significant deviations in sleep or bathroom visits
🛠 Fix: Click on the patient’s row for details and take necessary follow-up actions.
3️⃣ How do I filter patients by risk level?
💡 You can sort by the "Status" column to bring "⚠️ Warning" patients to the top.
🛠 Fix: Use the search bar to filter by name, room number, or other metrics.
4️⃣ Why is sleep data showing “0.00” hours?
💡 Possible Reasons:
- The patient did not use a bed sensor last night.
- The sensor is misaligned or has lost connectivity.
🛠 Fix: Check if the bed sensor is properly placed and synced.
5️⃣ Can I track dining events for all patients?
💡 Dining event tracking depends on motion sensors near meal areas or manual logging.
🛠 Fix: If missing, check if the feature is enabled for the patient or manually input data if applicable.
6️⃣ How do I interpret bathroom visit counts?
💡 High or low bathroom visit counts may indicate health concerns, such as:
- Frequent visits → Possible UTI, incontinence, or GI issues.
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Few or no visits → Possible dehydration or mobility concerns.
🛠 Fix: Look at trends over multiple days to spot abnormal changes.
7️⃣ What should I do if a patient has an unexpected wake-up time?
💡 Significant changes in wake-up time could indicate sleep disturbances or discomfort.
🛠 Fix: Look for patterns or recent changes in vitals & activity. Check for motion alerts during the night.
8️⃣ Can I export this data for reporting?
💡 Yes! There is an export function that allows you to download the data in a CSV or PDF format.
🛠 Fix: Look for the export button on the top-right corner of the Overview Page.
9️⃣ What if I need to update a patient’s information?
💡 Patient details are pulled from the Member Module.
🛠 Fix: Go to the Member Page to edit details like room number, monitoring devices, and care plan.
🔟 How do I report an issue or request support?
💡 If you experience missing or incorrect data, report it via the Help button in the app.
🛠 Fix: Contact tech support or your facility admin for urgent issues.
