How to Add Family Contacts
Monitored Members and Contacts (Family or 3P) seeking to add contacts to a member's Care Team
Written by Ishanya Anthapur
Updated at September 22nd, 2026
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Table of Contents
Adding to an existing account requires specific steps to ensure proper authorization and support. While you cannot directly add contacts yourself, there is a clear process to request additional family or care team members.
Requesting a New Contact
To add a new contact, we recommend to reach out to the support team via email at support@zemplee.com
Prepare the following information before submitting your request:
- Organization's Name
- Member's ID#
- Full Name of the (Family) Contact
- Contact Phone Number (mobile)
- Email Address
- Relationship to the Member
- Desired Access Level (full or limited)
The support representatives will review your request and update the account accordingly. This ensures that only authorized individuals gain access to sensitive account information.
Important Considerations
Remember that as a designated family contact, you cannot independently modify account settings. Always work through official support channels to maintain account security and privacy.
After submitting your request, the support team will process it and inform you once the new contact has been added to the account.
