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FAQs
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How Zemplee Works
Members Page Alert Settings Tab (and Resolving Alerts) Daily Activity Page Notifications Page Overview Page Vitals Data RPM - Billing Compliancy Tracking Care Teams Getting Started Resources For Clinical Team and Care Team Resources For Administrators Sensor/ Device Kits Organization Page Alexa (Zemplee Cue)
- Zemplee Support
- Health Education
- Installing Zemplee
- What's New
- FAQs
FAQs
- Zemplee Explained | Overview of the smartest AI-powered tool for caring for older adults
- What is the difference between an Alert and an Event?
- What is the procedure if an Alert comes to a Contact on Protocol List?
- How does emergency response get in the home?
- Where can I view a Member's lockbox information
- Can I add a Care Manager or employee as the responsible party for a Member?
- What if a contact is shared for two Members?
- What if a Member does not have a DNR?
- What is the Vial of Life and where can I get the forms?
- How are Bathroom Visits calculated?
- How Are Room Visits Calculated in Zemplee?
Members
- How do I add a new Member?
- What is the function of the "Member Active" check box on the Member List?
- What is the function of the "Monitoring Active" check box on the Member List?
- How do I make a Member inactive?
- How can I view the list of inactive Members?
- How do I reactivate an inactive Member?
- Where can I view, add or change the lockbox location and code?
- Where can I add general notes about a Member?
Sensors
- How do I add new sensors or devices to a Member?
- How can I view a Member's sensor list or device list?
- How do I edit or change the name of a sensor?
- Can I turn off a specific sensor or device for a Member?
- What is a "Double Door" Sensor Type?
- What batteries do the sensors use and how long do they last?
- Why is my Zemplee Hub beeping?
- How Much Pressure Is Required to Trigger the Telehealth Adaptive Bed Sensor?
System Dashboard
- What is an Event?
- What is an Alert?
- How do I clear the Home Care Agency Task box?
- Will a home care agency or professional monitor be able to edit resolution notes?
- Will I be notified if someone changes the Client's Monitoring Schedule?
- Will I be notified if there is a problem with a sensor in a client's home?
