What to Do If Members Are Not Showing in the Members dropdown in a Notification Profile
Written by Ishanya Anthapur
Updated at September 29th, 2026
-
How Zemplee Works
Getting Started Members Page Member Profile - Alert Settings (and Resolving Alerts) Settings - Alert Notification Profiles Overview Page Daily Activity Page Reports Page Organization Page Care Teams - Assignment to Members Vitals Data RPM Status Page - Compliancy Resources For Clinical Team and Care Team Resources For Administrators Sensor & Device Kits Alexa (Zemplee Cue)
- Zemplee Support
- Health Education
- Installing Zemplee
- What's New
- FAQs
Table of Contents
Overview
If a member is not appearing in the Members dropdown while setting up or editing a notification profile, the User may not be assigned to the appropriate Member's Care Team.
For any user role other than Administrator, the user must be added to the member's Care Team before the member will appear in the notification profile.
Step 1: Open the Member Profile
Navigate to the Member Profile for the member you want to add to the notification profile.
Click on Care Team.
Step 2: Assign the User to the Member's Care Team
Click the Select Role dropdown.
Select the role of the user who needs to receive notifications for this member.
After selecting the role, a second dropdown will appear containing the names of users assigned to that role.
Select the name of the user you want to add.
Click Assign User.
The user is now assigned to the member's Care Team.
Step 3: Return to the Notification Profile
Navigate back to the Notification Profile you are setting up or editing.
Open the Members dropdown.
The member's name should now appear in the list.
Select the checkbox next to the member's name.
Scroll to the bottom of the page and click Update Profile.
Important Note
If the member's name still does not appear in the Members dropdown after assigning the user to the Care Team, please contact Zemplee Support for assistance.
Zemplee Support
📧 support@zemplee.com
📞 888-508-5908
