The Out of Home (OOH) Alert helps you know when a member may have left their home. It combines two signals — motion inactivity inside the residence and door activity — to intelligently determine whether an absence is likely, rather than relying on motion alone. When conditions are met, Zemplee sends one clear Out of Home Alert so your care team can decide what to do next.

When Will I See an Out of Home Alert?

You'll see an Out of Home Alert when both of the following occur within a set timeframe (buffer):

No motion has been detected in the home for a period of time — a No Motion alert is triggered, based on your Motion Day/Night Time settings, and

Door activity occurs within the buffer window — a Door Open alert or a door open/close event on an Entry/Exit door, based on your Door Activity for Elopement settings

When this happens:

Zemplee sends one clear Out of Home Alert

The original No Motion alert is automatically resolved, with the resolution note "System Resolved - OOH"

Future No Motion alerts are suppressed until motion resumes in the home

If no qualifying door activity occurs in the buffer window, only the original No Motion alert is sent — no Out of Home Alert follows.

Settings That Influence This Alert

Motion Day/Night Time settings

Door Activity for Elopement settings (Day/Night)

The Out of Home toggle (enables or disables this alert)

Only doors marked as Entry/Exit in Device Settings are considered for door activity

How the Alert Escalates

Once an Out of Home Alert is triggered, it escalates in color and severity over time if the member's absence continues and the alert isn't resolved. Escalation intervals are configurable in Alert Settings. The timing of these color changes matches your Out of Home Alert interval — not the No Motion alert interval.

Example

No Motion threshold interval: 30 minutes

Out of Home interval: 5 minutes

Timeline:

0 min → 🔵 Blue Alert – The member may have just left

+5 min → 🟡 Yellow Alert – The member has been out longer than expected

+10 min → 🔴 Red Alert – The absence has continued and may need attention

Escalation continues at the defined interval until the alert is resolved.

Behind the Scenes: How Zemplee Confirms an Absence

Zemplee uses a 3-layer validation process so an Out of Home Alert isn't fired on motion inactivity alone:

Threshold Rules – A basic trigger, the same as a No Motion alert

Contextual Parameters – A timeframe (buffer) based on your Motion Day/Night Time and Door Activity for Elopement settings

Cross-Signal Correlation – Motion and door sensor activity are combined to confirm the alert is actually warranted

What Happens When the Member Returns?

As soon as motion is detected again in the home:

The Out of Home Alert automatically resolves

It moves to the Resolved Alerts tab

Normal monitoring resumes

You don't need to close the alert manually.

What Should I Do When I Get This Alert?

Check in by phone or message if needed

Consider the member's usual routine

Take action based on risk level and context — treat as critical for high-risk members (e.g., potential elopement/wandering), where escalating alerts may require faster follow-up

Document your findings in the alert's resolution notes

Review historical Out of Home alerts to understand a member's patterns

Common Questions

Is this an emergency alert?

No. It's an Observation Alert (currently a Blue alert) designed to help you decide next steps — not an emergency alert.

Why didn't I get an Out of Home alert?

If there was no qualifying door activity within the buffer window, the system sends only a No Motion alert.

Why did the alert disappear?

It resolved automatically once motion was detected again in the home.

Why did I get an Out of Home alert and a No Motion alert?

For single-occupant residences, every Out of Home Alert has a corresponding No Motion alert that is automatically resolved by it. For residences with two or more monitored occupants, the No Motion alert is not auto-resolved and will continue to appear under Open Alerts.

What does "System Resolved - OOH" mean?

It means the No Motion alert was resolved because a corresponding Out of Home Alert was sent instead.

Helpful Reminders

Colors help you prioritize without panic

An Out of Home Alert suppresses redundant No Motion alerts (in single-occupant residences)

Reviewing past alerts can reveal helpful patterns in a member's routine