If you encounter any issues or need help, please reach out to support@zemplee.com — we’re happy to assist!

Frequently Asked Questions (FAQs)
 

1. The location and weather shown on the device are incorrect.

Q: The weather is showing the wrong location on Alexa. How do I fix it?
A: The location is set based on the information in the Member Profile on Zemplee.
To correct it, please email support@zemplee.com with:

Member Name

Client ID

Desired Address (City, State, Zip)

We’ll update the Member Profile and Alexa device with the correct location information.

2. Do I have to say “Alexa” to wake the device?

A: The default wake word is “Alexa,” but the wake word can be changed to another option. It can be changed to one of the following options:

• “Echo” 
• “Computer”
• “Amazon”

If you’d like to change it to one of these other options, please email support@zemplee.com with the request and the preferred wake word.

We recommend keeping the wake word as Alexa for simplicity unless the Member already has a personal Alexa device in their home. 

3. How do I mute Alexa?

A:
To mute Alexa, press the microphone button on the top of the device.

When muted, a red light will appear, and Alexa will stop listening.

To unmute, press the button again.

4. How do I change the volume?

A:
You can adjust the volume in two ways:

By voice: Say “Alexa, volume up” or “Alexa, set volume to 5.”

Manually: Use the + and – buttons on the top of the device.