Notification Profiles give administrators full control over how, when, and through what method users receive alerts in Zemplee. You can tailor alerts by user, alert type, delivery method (in-app, text, or email), and even set specific days and times for delivery.

🔧 What You Can Configure in a Notification Profile

As an administrator, you can define:

Which users receive notifications

Which alert types they receive

Delivery method: In-app, text, or email

Notification schedule: Specific days and time ranges

🖥 In-App Notifications

With In-App Notification Settings in the Notification Profile, you can control which alerts are visible to which users on the Zemplee Alert Page.

Common Use Cases:

✅ Show All Alerts to Everyone:
Check all alert types for each Care Team user to grant full visibility.

🔒 Restrict Alert Visibility:
Only check the alert types that are relevant to a user’s role (e.g., limit non-clinical staff to non-health alerts).

⚠️ Important:
Alerts must be enabled in the Member Profile in order to be generated. If an alert type is not turned on for the member, it will not show up — even if it’s enabled in the Notification Profile.

📲 Text and Email Alert Notifications

Before enabling text or email alerts for any user, double-check their user profile:

📱 Phone Number is entered

✅ Cellular is marked "Yes" for text alerts

☑️ Receive Notifications box is checked

📧 Email Address is entered (if sending email alerts)

Here's an example of a user profile properly configured to receive Text and Email Alert Notifications:

Keeping user contact details accurate ensures your team never misses a critical alert.

🚫 What Happens if a User Has No Notification Profile?

If a user does not have a Notification Profile set:

🔔 In-App Alerts: They will see all alerts by default on the Zemplee Alert Page

📩 Text/Email Alerts: They will not receive any alerts by text or email

Reminder: If an alert isn’t enabled in the Member Profile, it will never be generated—regardless of notification settings.

✅ Best Practice

To ensure that each care team member receives the right alerts, we strongly recommend setting up a Notification Profile for every user.

Need help? Reach out to our support team or check out the other articles on Notifications.