What to Do If Members Are Not Showing in the Members dropdown in a Notification Profile

Published September 29th, 2026 by Ishanya Anthapur

Overview If a member is not appearing in the Members dropdown while setting up or editing a notification profile, the User may not be assigned to the appropriate Member's Care Team. For any user role other than Administrator, the user must be added to the member's Care Team before the member will appear in the notification profile. Step 1: Open the

MANAGING HYPERTENSION

Published February 20th, 2025 by Ishanya Anthapur

If you have a medical emergency,  please dial 911 or go to the nearest hospital.   Effective hypertension management is crucial for preventing serious health complications such as heart disease, stroke, and kidney problems. Remote Patient Monitoring (RPM) allows for continuous tracking of blood pressure and other vital health metrics, providing real

Zemplee Office Address and Shipping Information

Published October 19th, 2026 by Ishanya Anthapur

Overview This article provides the address associated with Zemplee Inc. for anyone who needs it for reference, correspondence, or shipping purposes. Zemplee Address Zemplee Inc. 985 University Ave, Ste 38Los Gatos, CA 95032United States Contact Zemplee Support For questions regarding Zemplee, the office address, or deliveries, please contact the Zem

Contacting Zemplee Support - Hours Of Availability

Published May 21st, 2026 by Ishanya Anthapur

Zemplee Support is available during the following hours: Contacting Support You can reach the Zemplee Support team by: Email: support@zemplee.com Phone: +1-888-508-5908 Support Availability Days: Monday to Friday Hours: 8:00 AM to 5:00 PM Eastern Time (ET) Our support team is available during these hours will be addressed as soon as possible. Emails

Zemplee Blood Pressure Cuff – Hard Reset Instructions

Published May 18th, 2026 by Ishanya Anthapur

If your Zemplee Tellihealth Blood Pressure Cuff is not functioning correctly or you need to clear all previously stored readings, you can perform a hard reset by following the steps below. Before You Begin Please note that performing a hard reset will permanently erase all saved blood pressure readings from the device memory. Steps to Perform a Hard

Troubleshooting the Daily Activity Page (DAP)

Published February 20th, 2025 by Ishanya Anthapur

Continuous Data/Painting: What You Need to Know Activity Sensors  If you notice continuous blocks of paint appearing in the DAP bar chart, this is a known behavior that may occur under certain conditions. While uncommon, it can happen when the system detects prolonged occupancy on the chair mat or the mat is creased/folded. Why Does This Happen? Cha

Reports Tab: What's Available and How to Use Them

Published April 3rd, 2026 by Ishanya Anthapur

Overview The Reports page gives you a summary view of your organization's access to reporting in one place. Use it to spot trends across Member groups, prepare for care meetings, share updates with your team and download data for analysis in external AI tools (LLMs). For ready-to-use prompts that combine reports and summarize long-term trends, see t

Zemplee Alexa Device Deregistration Protocol

Published May 28th, 2026 by Ishanya Anthapur

Zemplee Alexa Device Deregistration Protocol Possible Reasons an Alexa device is removed from active circulation:  A Member is deactivated in Zemplee, Customer wants to remove an Alexa, an Alexa device needs replaced, etc. IMPORTANT!!!!  A device MUST NOT be removed from it's current location (local Wi-Fi connection) until after the following deregi

Why do resting hours sometimes appear misaligned with calendar days?

Published March 5th, 2026 by Ishanya Anthapur

Resting hours are calculated based on the configured dayStart times, rather than the standard calendar day (00:00–23:59). For example, if a Member’s dayStart is set to 6:00 AM, the reporting day runs from 6:00 AM to 5:59 AM the following day. This approach helps capture a full night of rest in a single reporting period. Any sleep or resting time tha

What is the Alexa Daily Check-In

Published April 3rd, 2026 by Ishanya Anthapur

Daily Check-In is a simple way to confirm that a Member is doing well each day—right from their Alexa device. It provides gentle reminders and gives care teams clear visibility into a Member’s daily status. See more → How to Enable the Alexa Daily Check-In How It Works Summary  Daily Check-In follows a simple, guided flow: During a set time window,

Eye Icons and what they mean: Active vs Inactive vs Paused

Published March 5th, 2025 by Ishanya Anthapur

Each member in Zemplee can be in one of four statuses: Active, Paused, Deactivated, or Yet to Activate. Here’s what they mean: Active Members who are active are shown under the Active Members tab.  They display a green eye icon and a green power icon under the Actions column.  The system monitors them in real-time and generates alerts based on confi

How To Resolve Alerts Through Text or iPad/Tablet

Published December 17th, 2025 by Ishanya Anthapur

    Zemplee now supports text-based alert resolution, allowing users to acknowledge and resolve certain alerts by replying directly to the alert text message—no portal login required. Respond to alerts faster, conveniently from the phone, and in real time, while still maintaining accurate records around addressing alert-able events.   How It Works A

Alexa Calling/Messaging Commands and Key Phrases

Published December 11th, 2025 by Ishanya Anthapur

Depending on the type of Command and Key Phrase used, the recipients can expect a few different results:   Member Says: “Alexa Message [----------]” Result Tips       “Message [Name]” The recipient’s (Family Contact) phone gets an incoming call from +1 (611) 347-2791. An auto-call narrates a message requesting them to call their loved one back.  Mes

The Daily Activity Page

Published February 5th, 2025 by Ishanya Anthapur

1. Introduction: What is the Daily Activity Page? The Daily Activity Page provides a real-time snapshot of a patient’s daily movements, sleep patterns, and routine behaviors. It is designed to help nurses, caregivers, and facility staff monitor activity trends, identify potential health concerns, and intervene when necessary. This page is especially

How to Add or Update a Family Contact in Zemplee for Alexa Communication

Published December 11th, 2025 by Ishanya Anthapur

For Alexa Calling and Zemplee Messaging to work, each Member must have at least one accurate family phone number stored in Zemplee. Caregivers often assist with collecting and updating this information. From the family member, collect:   Member’s full name   Family member’s full name   Relationship (e.g., daughter, son, niece, friend)   Mobile phone

How to Enable the Daily-Check In for a Member

Published April 3rd, 2026 by Ishanya Anthapur

Learn more about the Daily Check-In Enable the Daily Check-In by following the steps below: Edit Tutorial What Happens Next Once Daily Check-In is enabled: The Member will begin receiving prompts on their Alexa device during the selected time window Reminders will repeat hourly only during the selected time window until the check-in is completed Res

Stuck (Still) in Bed Alert

Published May 21st, 2025 by Ishanya Anthapur

All About Alerts

Published February 5th, 2025 by Ishanya Anthapur

Zemplee Alerts: Understanding Activity & Health Alerts 📌 What Are Zemplee Alerts? Alerts help users stay informed about immediate and important changes in a member’s activity and health. These alerts are designed to detect potential risks early and assist in proactive care. There are two main categories of alerts: 🚶‍♂️ Activity Alerts – Track mo

All About the Overview Page

Published February 5th, 2025 by Ishanya Anthapur

Understanding the Overview Page The Overview page is a table of all your assigned members and key data points of their day. It provides a nice, bird's eye view of how your assigned members are doing.  👩‍⚕️ Who is this for? Nurses and Caregivers managing 1 or many members at a time. What does this page help with? A snapshot of Member vitals, activity

MANAGING HEART FAILURE

Published February 20th, 2025 by Ishanya Anthapur

If you have a medical emergency,  please dial 911 or go to the nearest hospital.   Managing heart failure requires close monitoring to prevent complications and improve quality of life. Remote Patient Monitoring (RPM) enables continuous tracking of vital signs such as weight, blood pressure, heart rate, and oxygen levels, allowing for early detectio

What is Zemplee? Overview of the smartest AI-powered tool for caring for older adults

Published October 30th, 2024 by Ishanya Anthapur

Here’s a quick overview of how Zemplee works. This video walks through how we turn everyday activity and health data into alerts and actionable insights about your loved one or care recipient. Zemplee helps care teams structure action around alerts, monitor trends, declining health signs, and support better health outcomes. 0:00 – Introduction ~ 0:3

How to Change Measurement Units to mmHg on TelliHealth BP01 Blood Pressure Monitor

Published December 17th, 2025 by Ishanya Anthapur

This article explains how to change the measurement unit on the TelliHealth BP01 Blood Pressure Monitor to mmHg. Steps to Change the Unit to mmHg Make sure the device is turned OFF Do not start a blood pressure measurement. Press and hold the SET button Hold it for 3–5 seconds until the settings screen appears. Navigate to the unit setting Press the

Managing COPD

Published February 20th, 2025 by Ishanya Anthapur

If you have a medical emergency,  please dial 911 or go to the nearest hospital.   Chronic Obstructive Pulmonary Disease (COPD) requires ongoing management to reduce exacerbations and maintain lung function. Remote Patient Monitoring (RPM) allows for continuous tracking of key health metrics such as oxygen levels, respiratory rate, and symptoms, ena

Adding New Members - Personal Information

Published March 5th, 2025 by Ishanya Anthapur

Adding a new member to Zemplee is quick and straightforward. Follow the steps below: Steps to Add a Member: Navigate to the Members page. Click the “Add Member” button.   Filling out the A Member's Profile  It's hard to know what is required or not → please look at the tables below which will document what fields are required to add a member and whi

MANAGING CIRRHOSIS

Published February 20th, 2025 by Ishanya Anthapur

If you have a medical emergency,  please dial 911 or go to the nearest hospital.   Managing cirrhosis requires careful monitoring to prevent complications and maintain overall health. Remote Patient Monitoring (RPM) offers a proactive approach by enabling continuous tracking of vital signs, symptoms, and lifestyle factors from the comfort of home. T

Troubleshooting Alerts

Published February 5th, 2025 by Ishanya Anthapur

🔧 Troubleshooting Common Alert Misconfigurations Even with the best settings, alerts can sometimes trigger too often, not at all, or seem inaccurate. Below are common issues and how to fix them. 🚨 Issue 1: Alerts Triggering Too Often (False Alarms) Possible Causes & Fixes 🔹 Thresholds Are Too Sensitive Example: "Stuck in Bed" alert triggers ever

How do I reactivate an inactive member?

Published January 8th, 2025 by Ishanya Anthapur

From the Members tab click the "Show Inactive" box in the upper left, find the client name you wish to reactivate and check the "Active" box to the right. That member will now move to the active client list.

Out of Home Alerts

Published January 29th, 2026 by Ishanya Anthapur

The Out of Home (OOH) Alert helps you know when a member may have left their home. It combines two signals — motion inactivity inside the residence and door activity — to intelligently determine whether an absence is likely, rather than relying on motion alone. When conditions are met, Zemplee sends one clear Out of Home Alert so your care team can

How to Add Users

Published February 21st, 2025 by Ishanya Anthapur

Step 1: Access the User Management Page Log in to your account in the Zemplee web application. From the navigation menu, click on Settings. Under Settings, select My Organization. Click on Add New User button located in the top right corner Step 2: Enter User Information Fill in the required details in the user form: User Name: Typically the first i

Why are Sleep Hours different on the Overview Page from the Vitals Data log?

Published December 17th, 2025 by Ishanya Anthapur

We are aware of this difference and expect it. These tables sometimes calculate sleep values based on different tables of data. The overview page data has a few ayers of processing on top of it to address things like sleep data being delivered in packets of more than 24 hours, which may cause slight discrepancies between the two tables. This is norm

Navigating Zemplee Support: Your Quick Guide

Published May 27th, 2025 by Ishanya Anthapur

When you need assistance with Zemplee's help documentation, we've streamlined the support process to ensure you receive prompt and accurate help. Quick Support Access Have a question about our help documentation? Our dedicated support team is ready to assist you. How to Get Help To get the most efficient support for your inquiries, we recommend reac

Devices – Linking the Member to Their Zemplee Kit

Published April 5th, 2025 by Ishanya Anthapur

Each member must be associated with the correct Zemplee devices. This is done in the Devices tab.  Usually, these functions are completed by Zemplee Support or a designated Installer.  Common Devices to Add: Motion sensors Bed and chair occupancy mats Door sensors Health Monitoring equipment (BPM, scale, thermometer, etc.) To Link Devices: Navigate

Why am I seeing brackets of negative hours in Active Hours on the Overview Page?

Published November 4th, 2025 by Ishanya Anthapur

The Active Hours is calculated by subtracting 24 hours from the Resting hours.  We use brackets to indicate negative values in the Activity Column. So, if you see [2:04] in the Active Hours column, that means Resting Hours has accumulated more than 24 hours.  This could be because the bed and chair were occupied at the same time.  We recommend check

General

Published January 8th, 2025 by Ishanya Anthapur

What if I forget my Username or Password? If you forget your password, click the "Forgot Password?" link on the login page. Fill in your Username or email address that you entered on your contact information page and you will receive an email with a link to reset your password. If you forget your Username, click on the “Forgot Username?” link on the

Zemplee Site vs Email vs Text Notifications

Published March 5th, 2025 by Ishanya Anthapur

Zemplee Platform vs Email vs Text Notifications Zemplee gives you three ways to receive alerts about your patients or loved ones. Think of it like getting a message from a friend — you can get it within logging into Zemplee, pushed by email or as a text or a smart phone. Here's what each one means: Channel Best For Notes Zemplee Site Viewing Alerts

Setting Up Notification Profiles for Family Contacts

Published May 2nd, 2025 by Ishanya Anthapur

Family members / external contacts can play an important role in a member’s support system. For many, having visibility into their loved one’s well-being provides peace of mind and helps them stay engaged in the care process — without overwhelming them with unnecessary information.  As an Administrator, you can use Notification Profiles to customize

What is the function of the "Member Active" check box on the Members List?

Published January 8th, 2025 by Ishanya Anthapur

When sensors have been installed in the home and a Monitoring Schedule entered, a client is considered "Active". If the client discontinues service permanently the box can be unchecked to inactivate Monitoring and the client name will move to the inactive list.

Overview Page

Published February 5th, 2025 by Ishanya Anthapur

  Activity Monitoring If your organization has standard Activity Monitoring enabled for your members, then the following tabs will be most helpful for you.  📖 FAQ: Navigating the Overview Page 1️⃣ Why are some patients marked with "⚠️ Warning"? 💡 Possible Reasons: The patient has abnormal vitals, low activity levels, or an irregular pattern in sleep

Pausing Monitoring

Published March 5th, 2025 by Ishanya Anthapur

Sometimes, a member might be away from their residence for an extended period—like a hospital stay, vacation, or family visit. In these cases, it’s best to pause their monitoring to prevent unnecessary alerts. ▶️ When to Pause a Member Pause a member if they are expected to be away for more than 24 hours, such as during: A planned vacation A short-t

📖 FAQ: Alert Settings

Published February 5th, 2025 by Ishanya Anthapur

📖 FAQ: Alert Settings   1. How do I view a Member's Alert Settings? 💡Navigate to the Member's profile. Select “Alert Settings.”  2. How can I enter or edit a Member's Alert Settings? 💡 Navigate to the Member's profile. Select “Alert Settings.” Enter or edit details for the alerts that you would like to set. Click “Update”. Ensure requirements are me

Member Guide to Communication with Family Contacts on Alexa

Published March 10th, 2026 by Ishanya Anthapur

Zemplee Alexa Communication Suite (ZACS): A Way to Stay Connected To provide the most reliable experience, Zemplee supports two specific ways for your loved one to reach you. 1. Message (Reach a Mobile Phone) The Command: "Alexa, MESSAGE my [Relation]" How it works: Alexa calls a phone number directly from 661-347-2791.  The call is not live. The ca

Monitoring Status Page

Published March 5th, 2025 by Ishanya Anthapur

Overview Our platform is built to support CPT billing codes 99453, 99454, 99457 and 99458, which account for time spent by healthcare professionals reviewing and interacting with patient health data outside of in-person visits. The platform ensures compliance with these codes by tracking time increments spent observing patient data and providing str

Notification Profiles: How to Control Alert Delivery for Your Care Team

Published May 2nd, 2025 by Ishanya Anthapur

Notification Profiles give Administrators full control over how, when, and through what method staff Users receive alerts in Zemplee. You can tailor alerts by User, alert type, delivery method (Zemplee site, text, or email), and even set specific days and times for delivery. What You Can Configure in a Notification Profile As an administrator, you c

Downloadable Family Flyer- Zemplee Alexa Communication Suite

Published January 12th, 2026 by Ishanya Anthapur

Family Flyer This flyer explains how Family members can call and message a Member through Alexa when they have downloaded the Alexa app and given their phone number to the care team or Zemplee.  Who is this for? This flyer is designed for Family members, friends, and caregivers who want to communicate with a Member's Alexa using their smartphone and

Alexa Device Specifications / Overview

Published August 6th, 2025 by Ishanya Anthapur

Device: Echo Show 8 / Echo Show 10 Used in: Senior Living Facilities, Assisted Living, Skilled Nursing, and Home Care 🔋 Power & Hardware   Power Source: AC-powered via wall outlet (no battery operation) Requires continuous connection to maintain functionality Hardware Features: Touchscreen Display: 8" or 10" HD screen Built-in Camera: Physical c

Reference Names for Members

Published December 17th, 2025 by Ishanya Anthapur

What Are Reference Names? Reference Names let you control how people are referred to in alerts and notifications across Zemplee. Each Member Profile includes: Reference Name for Users (default: Member or Resident) Reference Name for Family (default: Loved one ) These fields allow you to replace generic terms with language that fits your organization

Care Team – Assigning Users to View the Member's Alerts

Published April 5th, 2025 by Ishanya Anthapur

In the Care Team tab, you can assign caregivers, clinicians, family members, or other stakeholders to a member’s profile. Steps to Add a Care Team Member: Select a Role or Relationship (e.g., Nurse, Care Coordinator, Family) Search for the person by their name Click “Add User” or “Add Contact”. 🧠 Tip: Users or Contacts must be assigned to a member's

Why do I see NA in cells on the Overview Page

Published November 4th, 2025 by Ishanya Anthapur

If you are seeing NA there are some possibilities:    the sensor is not active  Troubleshoot: go to the sensor page and toggle the sensor status = active) the member does not have a sensor added that corresponds to this the sensor that corresponds with the column might be faulty the member may not be active Troubleshoot: confirm that monitoring of t

Who counts as part of the Care Team?

Published February 21st, 2025 by Ishanya Anthapur

What is the Care Team?  The Care Team is the main difference between Zemplee and other platforms. We integrate all aspects of a member's circle of care, from health aides and staff to physicians to family. Care Team users of an organization are defined by the roles assigned to users and all Contacts regardless of role.  If a user is added as a Physi

Heart Rate Alerts

Published December 9th, 2025 by Ishanya Anthapur

  What do the different Heart Rate alert descriptions mean?  A Heart Rate alert can either be High or Low based on current American Heart Association guidelines.  This (High/Low) description will be found in email, text, and/of on Alexa.  Descriptions of Heart Rate within Zemplee will include the actual Heart Rate reading.   Heart Rate Alert Ranges

How to Setup a Notification Profile (Quick Guide)

Published March 5th, 2025 by Ishanya Anthapur

How to Setup a Notification Profile Audience: Zemplee Users who have Administrator access To set up a new Notification Profile: Log in to your Admin Portal. Go to Settings → Notification Profiles Click “Create New Profile” Name the profile (e.g. Nurse Shift 1 - 8am–4pm ) Select User Type (Provider (e.g. staff/care team) or Family) Select a Role (Nur

Sensor Status on the Daily Activity Page (DAP)

Published December 17th, 2025 by Ishanya Anthapur

If a sensor status is showing “Not OK” on the DAP, it usually indicates that one or more sensors in the member’s Activity Monitoring Kit are experiencing an issue. This article explains common reasons and how to troubleshoot. Common Reasons for “Not OK” Status 1. Delayed Sync In some cases, the DAP may take time to reflect the latest sensor data. Wh

Troubleshooting Live Calling Using "Alexa, Call"

Published December 12th, 2025 by Ishanya Anthapur

(For Professional Care Teams) Live Calling uses Alexa Calling (1P) to connect Members with their nurse or family. If a family isn’t receiving calls or sees unexpected behavior, use the checklist below to troubleshoot the issue.  Reminder, we do not actively support live calling via Alexa except in the case of Alexa Device to Alexa Device when both a

How Are Room Visits Calculated in Zemplee?

Published November 19th, 2025 by Ishanya Anthapur

Which rooms does Zemplee track for visit counts? Zemplee calculates visit counts for two rooms only: the Bathroom and the Kitchen. How does Zemplee count a room visit? Any motion detected in the same room within a 15-minute window is grouped together and counted as one visit. This grouping prevents multiple motion events — whether from repeated entr

How to Edit or Delete a Care Team

Published February 21st, 2025 by Ishanya Anthapur

How to Help a Member Send a Message (Ping) with Alexa

Published December 11th, 2025 by Ishanya Anthapur

Message = Zemplee Messaging → Care Team Alert OR Family Callback Message - these are asynchronous pings and will not results in ilve communication with the Member Members can use Alexa to send a “ping” message to either the care team or a family member. Caregivers can ensure the Member uses a supported phrase and knows what to expect next. Step 1 —

What Does the Sync Devices Button Do

Published March 5th, 2026 by Ishanya Anthapur

The Sync Devices button has a few main functions:  1. It updates the device with the standard Zemplee office Wi-Fi network. This network is added ot all devices in case the device needs to be reclaimed and shipped back to Zemplee.  2. Runs a location sync on the devices to match to the location given in the Member profile.  3. Adds the Wi-Fi Menu Ic

Active/Inactive Status Sensors

Published November 4th, 2025 by Ishanya Anthapur

  Below is the Current behavior verified :   When a new device is added with the Active toggle turned on, it will appear on the DAP. Once the toggle is switched to Inactive, the sensor’s painting will no longer appear from that day onward. However, if you view data from dates before it was toggled off, the painting will still be visible — this is th

How Alexa Skills Increase Engagement, Stimulation, Reduce Isolation

Published July 30th, 2025 by Ishanya Anthapur

💡 Using Alexa Skills: Tips & Best Practices To open any skill, say: “Alexa, open {Skill Name}” (Replace "Alexa" with your device’s wake word if it’s customized.) You can say “stop,” “pause,” or “exit” at any time to end or pause a skill. For interactive skills like trivia or jokes, follow Alexa’s prompts — just speak naturally. If you are prompt

How Overview Page Metrics Are Calculated

Published January 28th, 2026 by Ishanya Anthapur

The Overview page should be check daily!  It provides a high-level snapshot of a Member’s daily activity, health (biometric readings), and safety signals from the previous day. Each metric is calculated using data captured from connected devices, sensors, and alerts. This article explains what each metric represents, what data is captured, and an ov

Cue Weather: Morning Weather Updates on Alexa

Published January 29th, 2026 by Ishanya Anthapur

What is Cue Weather? Cue Weather is a feature that provides a short, helpful weather summary on Alexa devices each morning. It’s designed to support daily routines by offering timely weather information in a simple, easy-to-read format.   What will Members see? Members may see: A brief weather summary for the day A helpful weather-related tip The me

Why is my Zemplee Hub beeping?

Published February 6th, 2025 by Ishanya Anthapur

Zemplee Large Activity Hub – Trouble Beeps & Solutions The Zemplee Activity Hub may emit beeping sounds to indicate that attention is required. These beeps are alerts for specific issues that need to be checked and resolved. Common Reasons for Beeping The hub may beep due to one or more of the following: Power Disconnection The hub has been disc

Alexa Alert Notifications Checklist (Quick Reference)

Published March 5th, 2026 by Ishanya Anthapur

Setup/ Troubleshooting Checklist: How to turn on Alexa Alert Notifications for a Member Confirm: ☑ The Alert is turned on for that Member (alert settings are correctly in place) ☑ Notification Profile created for Member ☑ Alexa Notification checkbox at the top is toggled ON ☑ Correct alert types selected (you may have to select In-App as well as Ale

How to Set Up Multi-Factor Authentication

Published March 5th, 2025 by Ishanya Anthapur

Step-By-Step Guide for Administrators Welcome to Zemplee's multi-factor authentication feature designed to enhance security for organizations. This guide will walk you through how to enable and customize MFA for your organization with ease. ⚠️ Important: Complete All Steps in One Session Warning: Be sure to complete Steps 1, 2, and 3 in a single ses

Set Up a Care Team

Published February 21st, 2025 by Ishanya Anthapur

Attempting to Sit Alert

Published September 17th, 2025 by Ishanya Anthapur

What is the Attempting to Sit Alert? The Attempting to Sit alert notifies the Care Team when a member moves from lying down to sitting up in bed.  Trigger Source: Chest bed occupancy sensor. This alert requires installation of both a chest and hip bed mat (2 bed mat sensors). Why It Matters: Members may need support when sitting up, especially if th

Alexa Alert Check-In Announcements

Published February 20th, 2026 by Ishanya Anthapur

Feature Overview Zemplee supports proactive Alexa voice announcements when certain alerts are triggered. These announcements allow the system to check in with a Member directly in the home at the time an alert occurs. This feature adds an additional communication layer beyond dashboard notifications and text alerts. How It Works When a qualifying al

Member Alert Settings

Published February 5th, 2025 by Ishanya Anthapur

📖 User Guide: Setting Up a Member’s Alert Settings This guide walks you, a participant in someone's Care Team, through how to configure alerts for a new Zemplee member. These settings determine which alerts are active, when they trigger, and how they are monitored. 🔹 Why It Matters: Properly setting these alerts ensures Care Teams - caregivers, aide

🛠 Notification Profiles: How to Control Alert Delivery for Your Care Team

Published May 2nd, 2025 by Ishanya Anthapur

🛠 Notification Profiles: How to Control Alert Delivery for Your Care Team Notification Profiles give administrators full control over how, when, and throug Notification Profiles give Administrators full control over how, when, and through what method staff Users receive alerts in Zemplee. You can tailor alerts by User, alert type, delivery method (Z

RPM Compliance Health

Published December 26th, 2024 by Ishanya Anthapur

Scan through these articles for talking points about Remote Patient Monitoring:  The Bottom Line As healthcare shifts towards value-based care, RPM aligns perfectly with the goal of providing high-quality, cost-effective care. RPM technology has proven to benefit patients of healthcare organizations by reducing ER visits, improving patient outcomes,

Troubleshooting Alerts and Alert Settings

Published February 5th, 2025 by Ishanya Anthapur

🔧 Troubleshooting Common Alert Misconfigurations Even with the best settings, alerts can sometimes trigger too often, not at all, or seem inaccurate. Below are common issues and how to fix them. 🚨 Issue 1: Alerts Triggering Too Often (False Alarms) Possible Causes & Fixes 🔹 Thresholds Are Too Sensitive Example: "Stuck in Bed" alert triggers ever

What is the function of the "Monitoring Active" check box on the Members List?

Published January 8th, 2025 by Ishanya Anthapur

The "Monitoring Active" check box is used to temporarily suspend monitoring while a Member is away. From the Member tab uncheck the "Monitoring Active" check box, enter a reason, and select the time frame from the drop-down. The Member Monitoring Schedule will be saved but suspended until the box is re-checked automatically or manually. No Alert Not

System Resolved Alerts

Published April 2nd, 2026 by Ishanya Anthapur

Understanding “System Resolved” Alerts   A “System Resolved” alert means the system has automatically determined that the member/client is now not hidden, based on new activity detected by sensors.   There are two common scenarios where this happens:   Scenario 1: Member Leaves and Returns Home   No motion is detected for a period of time (based on

Zemplee AI Prompt Playbook

Published November 4th, 2025 by Ishanya Anthapur

Click here to download your AI Prompt Playbook   Highlights: This playbook is designed for care teams, administrators, and clinical staff who want to use AI tools like ChatGPT, Claude, or Microsoft Copilot to analyze Zemplee data over longer periods of time. Many Zemplee users currently review data one day or one month at a time. AI tools can help c

Audible Alerts

Published April 2nd, 2026 by Ishanya Anthapur

Audible Alerts on Alexa — Setup Guide Audible alerts allow members to receive real-time notifications directly on their Alexa devices. These alerts can be customized based on alert type, days of the week, and time of day, ensuring members receive only relevant updates. What Are Audible Alerts? Audible alerts are voice notifications delivered through

Alexa Device not recognizing Wi-Fi network

Published December 9th, 2025 by Ishanya Anthapur

If the device appears to be having trouble recognizing available networks, this might be related to its last known network configuration. You have two options to create a network matching these specifications: 1. Using Mobile Hotspot: - On your smartphone, go to Settings > Hotspot/Tethering (for Android, Look under Settings > Connections >

How are Bathroom Visits calculated?

Published November 19th, 2025 by Ishanya Anthapur

Bathroom visits are counted based on motion detected by the bathroom motion sensor(s). If there is one bathroom sensor, any motion it detects is used to record visits. If there are two or more bathroom sensors, motion from all of them is included. To avoid double-counting, any motion from any bathroom sensor that occurs within the same 15-minute win

Zemplee Explained | Overview of the smartest AI-powered tool for caring for older adults

Published May 4th, 2026 by Ishanya Anthapur

Here’s a quick overview of how Zemplee works. This video walks through how we turn everyday activity and health data into alerts and actionable insights about your loved one or care recipient. Zemplee helps care teams structure action around alerts, monitor trends, declining health signs, and support better health outcomes. 0:00 – Introduction ~ 0:3

Example: Notification Profile for Shift 1 Nurses

Published March 5th, 2025 by Ishanya Anthapur

Scenario: You want to notify nurses working 8:00 AM – 3:00 PM for a selection of alerts. Setup: Profile Name: Shift 1 – Daytime Role: Nurse Users: Nurse A, Nurse B Channel: Text (4 alert types) and In-App (all alert types) Alerts: Turn on Activity and Health Alerts. Select the Text checkboxes only for Abnormal HR, Abnormal BP, No Motion, and Fall. 

Alexa (Zemplee Cue) Frequently Asked Questions (FAQs)

Published December 27th, 2024 by Ishanya Anthapur

If you encounter any issues or need help, please reach out to support@zemplee.com — we’re happy to assist!   Frequently Asked Questions (FAQs)   1. The location and weather shown on the device are incorrect. Q: The weather is showing the wrong location on Alexa. How do I fix it? A: The location is set based on the information in the Member Profile o

Vitals Monitoring - Education Cards

Published October 30th, 2024 by Ishanya Anthapur

Introduction Timely vitals monitoring is essential for delivering high-quality care. This guide provides care teams with step-by-step instructions on how to use and troubleshoot Zemplee-supported vitals devices, ensuring seamless R emote Patient Monitoring (RPM) and proactive healthcare management. Whether you’re tracking blood pressure, heart rate,

How do I make a Member inactive?

Published January 8th, 2025 by Ishanya Anthapur

From the Members tab find the client's name and uncheck the "Active" box to the right. They will now show up on the Inactive Member List. This list may be viewed by clicking the "Show Inactive" box on the upper left.

Alexa Setup Guide for Members

Published July 3rd, 2025 by Ishanya Anthapur

Let's set up an Alexa device for your organization. The following contains a series of steps to set up an Alexa device.  Prior to installation, you must contact Zemplee Support in order to obtain full functionality of the device.  You can contact Zemplee Support through a phone call or email for a hassle-free setup experience - they will take care o

Adding New Members - Health/Demographics Tab

Published March 5th, 2025 by Ishanya Anthapur

The Health/Demographic section is where you can record relevant medical history and risk factors for the member. This helps Zemplee’s system contextualize alerts and provides deeper clinical insights to caregivers. 🩺 What You Can Record (Optional, but Recommended) Chronic Conditions (e.g., Dementia, Diabetes, Parkinson’s) Behavioral health indicator

How Much Pressure Is Required to Trigger the Telehealth Adaptive Bed Sensor?

Published January 7th, 2026 by Ishanya Anthapur

Overview The Telehealth Adaptive Bed Sensor is designed to detect human body weight and sustained pressure, not light objects or brief contact. The sensor activates only when sufficient consistent pressure is applied across the mat surface, helping prevent false alerts. Pressure Requirement ✅ The adaptive bed sensor requires approximately 50 lbs (22

How to Add Family Contacts

Published February 21st, 2025 by Ishanya Anthapur

Adding to an existing account requires specific steps to ensure proper authorization and support. While you cannot directly add contacts yourself, there is a clear process to request additional family or care team members. Requesting a New Contact To add a new contact, we recommend to reach out to the support team via email at support@zemplee.com  P

How to Set an Alexa Reminder

Published February 27th, 2026 by Ishanya Anthapur

Reminders are a simple way for Members to receive timely prompts throughout the day — such as taking medication, joining an activity, or making a phone call. There are two ways reminders can be set: By voice (self-service) By contacting our team for assistance. We use the Reminders API by Alexa Smart Properties.    Option 1: Set a Reminder by Voice

Text Alert Notifications Checklist (Quick Reference)

Published February 19th, 2026 by Ishanya Anthapur

Setup/ Troubleshooting Checklist (Quick Reference) Confirm: ☑ User/Contact/Member's Phone Number and Area Code are entered correctly ☑ In User/Contact/Member's Profile: Phone number marked as Cellphone ☑ In User/Contact/Member's Profile: Receive Texts checkbox selected ☑ Notification Profile created for User/Contact/Member ☑ Text Notifications toggl

Out of Home Alert & “System Resolved” Explanation 

Published April 2nd, 2026 by Ishanya Anthapur

What is an Out of Home Alert?   The Out of Home (OOH) Alert notifies you when a member/client may have left their home.   This alert is triggered when:   No motion is detected inside the home for a set period of time , and   Door activity suggests the member may have exited the home ( zemplee-inc.helpjuice.com )   When this occurs:   An Out of Home

Vitals Log

Published October 15th, 2025 by Ishanya Anthapur

Vitals Log Overview The Vitals Log provides a comprehensive record of a member’s vital readings, displayed in an easy-to-read table format. Each entry in the log represents the most recent vital reading for that member. If multiple readings are recorded on the same day, the Vitals Log automatically displays only the latest version of each measuremen

Downloadable Member Flyer- Zemplee Alexa Communication Suite

Published January 12th, 2026 by Ishanya Anthapur

Member Flyer This flyer explains the basics of Zemplee Managed Calling (ZACS) —our proprietary "Alexa, Message" feature. It is designed specifically for Members using Alexa-enabled devices within the Zemplee ecosystem. Who is this for? This flyer is designed for Members (older adults using Zemplee), and is written in simple, easy-to-understand langu

Customize Alert Descriptions / Alert Messages

Published August 8th, 2025 by Ishanya Anthapur

Zemplee offers customized alert descriptions so you can add specific details to the end of alerts such as follow-up instructions, alert resolution instructions, or actions to be taken in response to the alert. All customizations are available under the Alert Descriptions tab under Settings.  Edit Tutorial