Who counts as part of the Care Team?

Published February 21st, 2025 by Ishanya Anthapur

What is the Care Team?  The Care Team is the main difference between Zemplee and other platforms. We integrate all aspects of a member's circle of care, from health aides and staff to physicians to family. Care Team users of an organization are defined by the roles assigned to users and all Contacts regardless of role.  If a user is added as a Physi

Set Up a Care Team

Published February 21st, 2025 by Ishanya Anthapur

Where can I add general notes about a member?

Published January 8th, 2025 by Ishanya Anthapur

From within the members profile select the "Notes" subtab and "Add Note". Once the note is saved it can be deleted or edited and can be viewed by all users.

🛠 Notification Profiles: How to Control Alert Delivery for Your Care Team

Published May 2nd, 2025 by Ishanya Anthapur

🛠 Notification Profiles: How to Control Alert Delivery for Your Care Team Notification Profiles give administrators full control over how, when, and throug Notification Profiles give administrators full control over how, when, and through what method users receive alerts in Zemplee. You can tailor alerts by user, alert type, delivery method (in-app,

MANAGING HYPERTENSION

Published February 20th, 2025 by Ishanya Anthapur

If you have a medical emergency,  please dial 911 or go to the nearest hospital.   Effective hypertension management is crucial for preventing serious health complications such as heart disease, stroke, and kidney problems. Remote Patient Monitoring (RPM) allows for continuous tracking of blood pressure and other vital health metrics, providing real

Member Settings

Published October 30th, 2024 by Ishanya Anthapur

Why do I see NA in cells on the Overview Page

Published November 4th, 2025 by Ishanya Anthapur

If you are seeing NA there are some possibilities:    the sensor is not active  Troubleshoot: go to the sensor page and toggle the sensor status = active) the member does not have a sensor added that corresponds to this the sensor that corresponds with the column might be faulty the member may not be active Troubleshoot: confirm that monitoring of t

The Daily Activity Page

Published February 5th, 2025 by Ishanya Anthapur

📌 1. Introduction: What is the Daily Activity Page? The Daily Activity Page provides a real-time snapshot of a patient’s daily movements, sleep patterns, and routine behaviors. It is designed to help nurses, caregivers, and facility staff monitor activity trends, identify potential health concerns, and intervene when necessary. This page is especial

Eye Icons and what they mean: Active vs Inactive vs Paused

Published March 5th, 2025 by Ishanya Anthapur

Each member in Zemplee can be in one of four statuses: Active, Paused, Deactivated, or Yet to Activate. Here’s what they mean: Active Members who are active are shown under the Active Members tab.  They display a green eye icon and a green power icon under the Actions column.  The system monitors them in real-time and generates alerts based on confi

MANAGING HEART FAILURE

Published February 20th, 2025 by Ishanya Anthapur

If you have a medical emergency,  please dial 911 or go to the nearest hospital.   Managing heart failure requires close monitoring to prevent complications and improve quality of life. Remote Patient Monitoring (RPM) enables continuous tracking of vital signs such as weight, blood pressure, heart rate, and oxygen levels, allowing for early detectio

RPM Compliance Health

Published December 26th, 2024 by Ishanya Anthapur

Scan through these articles for talking points about Remote Patient Monitoring:  The Bottom Line As healthcare shifts towards value-based care, RPM aligns perfectly with the goal of providing high-quality, cost-effective care. RPM technology has proven to benefit patients of healthcare organizations by reducing ER visits, improving patient outcomes,

How Are Room Visits Calculated in Zemplee?

Published November 19th, 2025 by Ishanya Anthapur

Which rooms does Zemplee track for visit counts? Zemplee calculates visit counts for two rooms only: the Bathroom and the Kitchen. How does Zemplee count a room visit? Any motion detected in the same room within a 15-minute window is grouped together and counted as one visit. This grouping prevents multiple motion events — whether from repeated entr

Alexa Alert Notifications Checklist (Quick Reference)

Published March 5th, 2026 by Ishanya Anthapur

Setup/ Troubleshooting Checklist: How to turn on Alexa Alert Notifications for a Member Confirm: ☑ The Alert is turned on for that Member (alert settings are correctly in place) ☑ Notification Profile created for Member ☑ Alexa Notification checkbox at the top is toggled ON ☑ Correct alert types selected (you may have to select In-App as well as Ale

Overview Page

Published February 5th, 2025 by Ishanya Anthapur

  Activity Monitoring If your organization has standard Activity Monitoring enabled for your members, then the following tabs will be most helpful for you.  📖 FAQ: Navigating the Overview Page 1️⃣ Why are some patients marked with "⚠️ Warning"? 💡 Possible Reasons: The patient has abnormal vitals, low activity levels, or an irregular pattern in sleep

What Does the Sync Devices Button Do

Published March 5th, 2026 by Ishanya Anthapur

The Sync Devices button has a few main functions:  1. It updates the device with the standard Zemplee office Wi-Fi network. This network is added ot all devices in case the device needs to be reclaimed and shipped back to Zemplee.  2. Runs a location sync on the devices to match to the location given in the Member profile.  3. Adds the Wi-Fi Menu Ic

How do I make a Member inactive?

Published January 8th, 2025 by Ishanya Anthapur

From the Members tab find the client's name and uncheck the "Active" box to the right. They will now show up on the Inactive Member List. This list may be viewed by clicking the "Show Inactive" box on the upper left.

Sensor Status Showing “Not OK” on DAP

Published December 17th, 2025 by Ishanya Anthapur

If a sensor status is showing “Not OK” on the DAP, it usually indicates that one or more sensors in the member’s Activity Monitoring Kit are experiencing an issue. This article explains common reasons and how to troubleshoot. Common Reasons for “Not OK” Status 1. Delayed Sync In some cases, the DAP may take time to reflect the latest sensor data. Wh

Adding New Members

Published March 5th, 2025 by Ishanya Anthapur

Adding a new member to Zemplee is quick and straightforward. Follow the steps below: Steps to Add a Member: Navigate to the Members page. Click the “Add Member” button.   Filling out the A Member's Profile  It's hard to know what is required or not → please look at the tables below which will document what fields are required to add a member and whi

Why am I seeing brackets of negative hours in Active Hours on the Overview Page?

Published November 4th, 2025 by Ishanya Anthapur

The Active Hours is calculated by subtracting 24 hours from the Resting hours.  So if you see [2:04] in the Active Hours column, that means Resting Hours has accumulated more than 24 hours. This could be because the bed and char were occupied at the same time.  We recommend checking the bed and chair sensors in this case to ensure they are working a

Care Team – Assigning Users to View the Member's Alerts

Published April 5th, 2025 by Ishanya Anthapur

In the Care Team tab, you can assign caregivers, clinicians, family members, or other stakeholders to a member’s profile. Steps to Add a Care Team Member: Select a Role or Relationship (e.g., Nurse, Care Coordinator, Family) Search for the person by their name Click “Add User” or “Add Contact”. 🧠 Tip: Users or Contacts must be assigned to a member's

Text Alert Notifications Checklist (Quick Reference)

Published February 19th, 2026 by Ishanya Anthapur

Setup/ Troubleshooting Checklist (Quick Reference) Confirm: ☑ User/Contact/Member's Phone Number and Area Code are entered correctly ☑ In User/Contact/Member's Profile: Phone number marked as Cellphone ☑ In User/Contact/Member's Profile: Receive Texts checkbox selected ☑ Notification Profile created for User/Contact/Member ☑ Text Notifications toggl

Frequently Asked Questions (FAQs) – Alexa and Zemplee Cue

Published December 27th, 2024 by Ishanya Anthapur

If you encounter any issues or need help, please reach out to support@zemplee.com — we’re happy to assist!   Frequently Asked Questions (FAQs)   1. The location and weather shown on the device are incorrect. Q: The weather is showing the wrong location on Alexa. How do I fix it? A: The location is set based on the information in the Member Profile o

What is the function of the "Monitoring Active" check box on the Members List?

Published January 8th, 2025 by Ishanya Anthapur

The "Monitoring Active" check box is used to temporarily suspend monitoring while a Member is away. From the Member tab uncheck the "Monitoring Active" check box, enter a reason, and select the time frame from the drop-down. The Member Monitoring Schedule will be saved but suspended until the box is re-checked automatically or manually. No Alert Not

How To Resolve Alerts Through Text

Published December 17th, 2025 by Ishanya Anthapur

Zemplee now supports text-based alert resolution, allowing users to acknowledge and resolve certain alerts by replying directly to the alert text message—no portal login required. Respond to alerts faster, conveniently from the phone, and in real time, while still maintaining accurate records around addressing alert-able events.   How It Works Alert

General

Published January 8th, 2025 by Ishanya Anthapur

What if I forget my Username or Password? If you forget your password, click the "Forgot Password?" link on the login page. Fill in your Username or email address that you entered on your contact information page and you will receive an email with a link to reset your password. If you forget your Username, click on the “Forgot Username?” link on the

Active/Inactive Status Sensors

Published November 4th, 2025 by Ishanya Anthapur

  Below is the Current behavior verified :   When a new device is added with the Active toggle turned on, it will appear on the DAP. Once the toggle is switched to Inactive, the sensor’s painting will no longer appear from that day onward. However, if you view data from dates before it was toggled off, the painting will still be visible — this is th

Why do resting hours sometimes appear misaligned with calendar days?

Published March 5th, 2026 by Ishanya Anthapur

Resting hours are calculated based on the configured dayStart times, rather than the standard calendar day (00:00–23:59). For example, if a Member’s dayStart is set to 6:00 AM, the reporting day runs from 6:00 AM to 5:59 AM the following day. This approach helps capture a full night of rest in a single reporting period. Any sleep or resting time tha

How to Change Measurement Units to mmHg on TelliHealth BP01 Blood Pressure Monitor

Published December 17th, 2025 by Ishanya Anthapur

This article explains how to change the measurement unit on the TelliHealth BP01 Blood Pressure Monitor to mmHg. Steps to Change the Unit to mmHg Make sure the device is turned OFF Do not start a blood pressure measurement. Press and hold the SET button Hold it for 3–5 seconds until the settings screen appears. Navigate to the unit setting Press the

Troubleshooting the DAP

Published February 20th, 2025 by Ishanya Anthapur

  Continuous Chair Data: What You Need to Know If you notice continuous blocks of paint appearing in chair data, this is a known behavior that may occur under certain conditions. While uncommon, it can happen when the system detects prolonged pressure on the chair mat. Why Does This Happen? Chair mats may display continuous data when:✔️ A heavy obje

Filling out the Health/Demographics Section

Published March 5th, 2025 by Ishanya Anthapur

The Health/Demographic section is where you can record relevant medical history and risk factors for the member. This helps Zemplee’s system contextualize alerts and provides deeper clinical insights to caregivers. 🩺 What You Can Record (Optional, but Recommended) Chronic Conditions (e.g., Dementia, Diabetes, Parkinson’s) Behavioral health indicator

Out of Home Alert

Published January 29th, 2026 by Ishanya Anthapur

Out of Home Alert: A Guide The Out of Home (OOH) Alert helps you know when a member may have left their home.It looks for no movement inside and door activity, then alerts the care team so you can decide what to do next. When Will I See an Out of Home Alert? You’ll see an Out of Home alert when: No motion has been detected in the home for a period o

What's New in November

Published November 25th, 2025 by Ishanya Anthapur

Sprint 9 – Release Notes In this sprint, we focused on making Zemplee more reliable, intuitive, and clinically useful for both care teams and families. Key updates include enhanced DAP accuracy, clearer alert messaging, improved customization tools, and expanded support for dual-occupancy households.   ⭐ Enhanced DAP Accuracy & Dual-Occupancy Su

All About the Overview Page

Published February 5th, 2025 by Ishanya Anthapur

Understanding the Overview Page The Overview page is a table of all your assigned members and key data points of their day. It provides a nice, bird's eye view of how your assigned members are doing.  👩‍⚕️ Who is this for? Nurses and Caregivers managing 1 or many members at a time. 🚀 What does this page help with? A snapshot of Member vitals, activi

How To Create an Email ID for a New Organization in Alexa

Published February 4th, 2026 by Ishanya Anthapur

Zemplee Alexa Smart Properties Setup Guide Overview Each new organization requires its own unique email ID.This email and password are used by installers to: Sign into Alexa devices during setup Correctly associate devices with the right organization in the Zemplee Alexa Smart Properties (ASP) Console Because installers manually type credentials on

What's New in May 2025

Published May 12th, 2025 by Ishanya Anthapur

Release date: 05/14/25     Release Notes – Platform Updates   We’re excited to share the latest enhancements to your platform experience! This release includes improvements to alert tracking, notifications, reports, and more to help you and your care team work more efficiently.     Enhanced Monitoring & Reporting   Compliancy Rate Column Added  

Caregiver Guide to Communication on Alexa

Published March 10th, 2026 by Ishanya Anthapur

ZACS: Two Ways to Stay Connected To provide the most reliable experience, Zemplee supports two specific ways for your loved one to reach you. 1. Message (Reach a Mobile Phone) The Command: "Alexa, MESSAGE my [Relation]" How it works: Alexa calls a phone number directly from 661-347-2791.  The call is not live. The call consists of a voice message st

How to Help a Member Send a Message (Ping) with Alexa

Published December 11th, 2025 by Ishanya Anthapur

Message = Zemplee Messaging → Care Team Alert OR Family Callback Message - these are asynchronous pings and will not results in ilve communication with the Member Members can use Alexa to send a “ping” message to either the care team or a family member. Caregivers can ensure the Member uses a supported phrase and knows what to expect next. Step 1 —

Reference Names for Members

Published December 17th, 2025 by Ishanya Anthapur

What Are Reference Names? Reference Names let you control how people are referred to in alerts and notifications across Zemplee. Each Member Profile includes: Reference Name for Users (default: Member or Resident) Reference Name for Family (default: Loved one ) These fields allow you to replace generic terms with language that fits your organization

How to Add Family Contacts

Published February 21st, 2025 by Ishanya Anthapur

Adding a new contact to an existing account requires specific steps to ensure proper authorization and support. While you cannot directly add contacts yourself, there is a clear process to request additional family or care team members. Requesting a New Contact To add a new contact, you'll need to reach out to the support team via email at support@z

🧩 How to Setup a Notification Profile (Quick Guide)

Published March 5th, 2025 by Ishanya Anthapur

🧩 How to Setup a Notification Profile Audience: Admins To set up a new Notification Profile: Log in to your Admin Portal. Go to Settings → Notification Profiles Click “Create New Profile” Name the profile (e.g. Nurse Shift 1 - 8am–4pm ) Select a Role (Nurse, Caregiver, Family Contact, etc.) Select Users assigned to that profile Choose the Alert Type

What's New in December Activity

Published December 17th, 2025 by Ishanya Anthapur

UPDATE: all future release notes will be migrating to the Activity + Vitals Folder: Please check out this link What's New in December:   

Alexa Alert Check-In Announcements

Published February 20th, 2026 by Ishanya Anthapur

Feature Overview Zemplee supports proactive Alexa voice announcements when certain alerts are triggered. These announcements allow the system to check in with a Member directly in the home at the time an alert occurs. This feature adds an additional communication layer beyond dashboard notifications and text alerts. How It Works When a qualifying al

How do I reactivate an inactive member?

Published January 8th, 2025 by Ishanya Anthapur

From the Members tab click the "Show Inactive" box in the upper left, find the client name you wish to reactivate and check the "Active" box to the right. That member will now move to the active client list.

How are Bathroom Visits calculated?

Published November 19th, 2025 by Ishanya Anthapur

Bathroom visits are counted based on motion detected by the bathroom motion sensor(s). If there is one bathroom sensor, any motion it detects is used to record visits. If there are two or more bathroom sensors, motion from all of them is included. To avoid double-counting, any motion from any bathroom sensor that occurs within the same 15-minute win

What's New in November (A+V)

Published November 25th, 2025 by Ishanya Anthapur

Sprint 9 – Release Notes In this sprint, we focused on making Zemplee more reliable, intuitive, and clinically useful for both care teams and families. Key updates include enhanced DAP accuracy, clearer alert messaging, improved customization tools, and expanded support for dual-occupancy households.   ⭐ Enhanced DAP Accuracy & Dual-Occupancy Su

What's New in August 2025

Published August 8th, 2025 by Ishanya Anthapur

New Features & Enhancements 1. New Alert Description feature that allows you to customize Alert Descriptions for your organization's Care Team and for Members. Add specific details to the end of alerts such as follow-up instructions  Care Team = Staff or Family that are subscribed to alerts Members = person monitored by Zemplee subscribed to ale

What's New Jan 2026

Published January 29th, 2026 by Ishanya Anthapur

This month’s update focuses on making Zemplee feel simpler, more personal, and more helpful in everyday life- for care teams and members both! We’ve added a gentle new Alexa experience for Members, made Out of Home alerts clearer over time, improved in-app setup messages, and more.  🌟 New Features Cue Weather on Alexa devices Members may see a brief

How to Set Up Multi-Factor Authentication

Published March 5th, 2025 by Ishanya Anthapur

Step-By-Step Guide for Administrators Welcome to Zemplee's multi-factor authentication feature designed to enhance security for organizations. This guide will walk you through how to enable and customize MFA for your organization with ease. ⚠️ Important: Complete All Steps in One Session Warning: Be sure to complete Steps 1, 2, and 3 in a single ses

Pausing Monitoring

Published March 5th, 2025 by Ishanya Anthapur

Sometimes, a member might be away from their residence for an extended period—like a hospital stay, vacation, or family visit. In these cases, it’s best to pause their monitoring to prevent unnecessary alerts. ▶️ When to Pause a Member Pause a member if they are expected to be away for more than 24 hours, such as during: A planned vacation A short-t

What is the function of the "Member Active" check box on the Members List?

Published January 8th, 2025 by Ishanya Anthapur

When sensors have been installed in the home and a Monitoring Schedule entered, a client is considered "Active". If the client discontinues service permanently the box can be unchecked to inactivate Monitoring and the client name will move to the inactive list.

Example: Notification Profile for a Family Contact

Published March 5th, 2025 by Ishanya Anthapur

Scenario: Daughter of a resident wants updates only between 6:00 AM – 10:00 AM. *note- we always recommend keeping all the in-app notifications turned on Setup: Profile Name: Family – AM Updates Role: Family Contact User: Mary Smith (Daughter) Channel: Email (3 alert types) + In-App (all alert types) Alerts: Wake Up, No Motion, BP (High) Time: 6:00

What's New in May 2025

Published May 12th, 2025 by Ishanya Anthapur

Release date: 05/14/25     Release Notes – Platform Updates   We’re excited to share the latest enhancements to your platform experience! This release includes improvements to alert tracking, notifications, reports, and more to help you and your care team work more efficiently.     Improved Overview Dashboard   Fixed sorting issues for key columns i

Managing COPD

Published February 20th, 2025 by Ishanya Anthapur

If you have a medical emergency,  please dial 911 or go to the nearest hospital.   Chronic Obstructive Pulmonary Disease (COPD) requires ongoing management to reduce exacerbations and maintain lung function. Remote Patient Monitoring (RPM) allows for continuous tracking of key health metrics such as oxygen levels, respiratory rate, and symptoms, ena

Downloadable Member Flyer- Zemplee Alexa Communication Suite

Published January 12th, 2026 by Ishanya Anthapur

Member Flyer This flyer explains the basics of Zemplee Managed Calling (ZACS) —our proprietary "Alexa, Message" feature. It is designed specifically for Members using Alexa-enabled devices within the Zemplee ecosystem. Who is this for? This flyer is designed for Members (older adults using Zemplee), and is written in simple, easy-to-understand langu

Why is my Zemplee Hub beeping?

Published February 6th, 2025 by Ishanya Anthapur

Zemplee Large Activity Hub – Trouble Beeps & Solutions The Zemplee Large Activity Hub may emit beeps for the following reasons: The hub is disconnected from its power source. The hub has a low battery. A sensor has a low battery. A sensor has been tampered with (e.g., covers opened or mats not properly plugged into the transmitter box). Solution

Customize Alert Descriptions / Alert Messages

Published August 8th, 2025 by Ishanya Anthapur

Zemplee offers customized alert descriptions so you can add specific details to the end of alerts such as follow-up instructions, alert resolution instructions, or actions to be taken in response to the alert. All customizations are available under the Alert Descriptions tab under Settings.  Edit Tutorial

What is Daily Activity?

Published February 21st, 2025 by Ishanya Anthapur

Devices – Linking the Member to Their Zemplee Kit

Published April 5th, 2025 by Ishanya Anthapur

Each member must be associated with the correct Zemplee devices. This is done in the Devices tab.  Usually, these functions are completed by Zemplee Support or a designated Installer.  Common Devices to Add: Motion sensors Bed and chair occupancy mats Door sensors Health Monitoring equipment (BPM, scale, thermometer, etc.) To Link Devices: Navigate

How to Set an Alexa Reminder

Published February 27th, 2026 by Ishanya Anthapur

Reminders are a simple way for Members to receive timely prompts throughout the day — such as taking medication, joining an activity, or making a phone call. There are two ways reminders can be set: By voice (self-service) By contacting our team for assistance. We use the Reminders API by Alexa Smart Properties.    Option 1: Set a Reminder by Voice

How to Edit or Delete a Care Team

Published February 21st, 2025 by Ishanya Anthapur

📱 In-App vs Email vs Text Notifications

Published March 5th, 2025 by Ishanya Anthapur

📱 In-App vs Email vs Text Notifications Zemplee gives you three ways to receive alerts about your patients or loved ones. Think of it like getting a message from a friend — you can get it inside an app, by email, or as a text on your phone. Here's what each one means: Channel Best For Notes In-App Viewing Alerts on the Zemplee Site If an alert isn’t

How Much Pressure Is Required to Trigger the Telehealth Adaptive Bed Sensor?

Published January 7th, 2026 by Ishanya Anthapur

Overview The Telehealth Adaptive Bed Sensor is designed to detect human body weight and sustained pressure, not light objects or brief contact. The sensor activates only when sufficient consistent pressure is applied across the mat surface, helping prevent false alerts. Pressure Requirement ✅ The adaptive bed sensor requires approximately 50 lbs (22

Member Consent Form Toggle

Published November 4th, 2025 by Ishanya Anthapur

Zemplee’s new RPM Consent Form feature allows members to complete and sign their consent electronically as part of the Remote Patient Monitoring (RPM) onboarding process.This update supports compliance requirements and streamlines onboarding by removing the need for manual paperwork. Members and authorized contacts can now review and approve the con

Downloadable Family Flyer- Zemplee Alexa Communication Suite

Published January 12th, 2026 by Ishanya Anthapur

Family Flyer This flyer explains how Family members can call and message a Member through Alexa when they have downloaded the Alexa app and given their phone number to the care team or Zemplee.  Who is this for? This flyer is designed for Family members, friends, and caregivers who want to communicate with a Member's Alexa using their smartphone and

Introducing Zemplee Andromeda

Published April 5th, 2025 by Ishanya Anthapur

Faster Speed? Check Better Workflows? Check Happier You? Check :) Expand the sections below to read all about our new site: What's New in Alerts ⚠️ Alerts Page – Smarter & More Actionable Quickly understand what needs attention. Condensed layout now shows more members at a glanceSmarter Action Required counts prioritizes the right members withou

Why are Sleep Hours different on the Overview Page from the Vitals Data log?

Published December 17th, 2025 by Ishanya Anthapur

We are aware of this difference and expect it. These tables sometimes calculate sleep values based on different tables of data. The overview page data has a few ayers of processing on top of it to address things like sleep data being delivered in packets of more than 24 hours, which may cause slight discrepancies between the two tables. This is norm

Heart Rate Alerts- Different Descriptions

Published December 9th, 2025 by Ishanya Anthapur

  What do the different Heart Rate alert descriptions mean?  A Heart Rate alert can either be High or Low. In very rare cases the alert will be neither high nor low, but “Atypical.” Atypical means that the Heart Rate and Respiratory Rate are in opposition→ 1 is High and 1 is Low. This description will only be found in email, text, and on Alexa.  In-

Example: Notification Profile for Shift 1 Nurses

Published March 5th, 2025 by Ishanya Anthapur

Scenario: You want to notify nurses working 8:00 AM – 3:00 PM for a selection of alerts. Setup: Profile Name: Shift 1 – Daytime Role: Nurse Users: Nurse A, Nurse B Channel: Text (4 alert types) and In-App (all alert types) Alerts: Turn on Activity and Health Alerts. Select the Text checkboxes only for Abnormal HR, Abnormal BP, No Motion, and Fall. 

How to Add Users

Published February 21st, 2025 by Ishanya Anthapur

Step 1: Access the User Management Page Log in to your account in the Zemplee web application. From the navigation menu, click on Settings. Under Settings, select My Organization. Click on Add New User button located in the top right corner Step 2: Enter User Information Fill in the required details in the user form: User Name: Typically the first i

Navigating Zemplee Support: Your Quick Guide

Published May 27th, 2025 by Ishanya Anthapur

When you need assistance with Zemplee's help documentation, we've streamlined the support process to ensure you receive prompt and accurate help. Quick Support Access Have a question about our help documentation? Our dedicated support team is ready to assist you. How to Get Help To get the most efficient support for your inquiries, we recommend reac

Troubleshooting Alerts and Alert Settings

Published February 5th, 2025 by Ishanya Anthapur

🔧 Troubleshooting Common Alert Misconfigurations Even with the best settings, alerts can sometimes trigger too often, not at all, or seem inaccurate. Below are common issues and how to fix them. 🚨 Issue 1: Alerts Triggering Too Often (False Alarms) Possible Causes & Fixes 🔹 Thresholds Are Too Sensitive Example: "Stuck in Bed" alert triggers ever

How do I add a new Member?

Published January 8th, 2025 by Ishanya Anthapur

From the Members tab select "Add Member" button on the top left corner. After completing the required information click Save.

Internal Release Notes December 16

Published December 20th, 2024 by Ishanya Anthapur

General Notes:  No new features released- mainly improvements or fixes   Customer Requests: ZEM-2056: Pull a list of all WP clients and their fall risk settings and their day starts at/night starts at settings ZEM-2053: WP C440 Alexa weather update Done   Improvements: ZEM-2012: Add an Out of Home option in the Alerts filter dropdown Done   ZEM-2016

How to Add or Update a Family Contact in Zemplee for Alexa Communication

Published December 11th, 2025 by Ishanya Anthapur

For Alexa Calling and Zemplee Messaging to work, each Member must have at least one accurate family phone number stored in Zemplee. Caregivers often assist with collecting and updating this information. From the family member, collect:   Member’s full name   Family member’s full name   Relationship (e.g., daughter, son, niece, friend)   Mobile phone

📖 FAQ: Alert Settings

Published February 5th, 2025 by Ishanya Anthapur

📖 FAQ: Alert Settings   1. How do I view a Member's Alert Settings? 💡Navigate to the Member's profile. Select “Alert Settings.”  2. How can I enter or edit a Member's Alert Settings? 💡 Navigate to the Member's profile. Select “Alert Settings.” Enter or edit details for the alerts that you would like to set. Click “Update”. Ensure requirements are me

Monitoring Status Page

Published March 5th, 2025 by Ishanya Anthapur

Overview Our platform is built to support CPT billing codes 99453, 99454, 99457 and 99458, which account for time spent by healthcare professionals reviewing and interacting with patient health data outside of in-person visits. The platform ensures compliance with these codes by tracking time increments spent observing patient data and providing str

MANAGING CIRRHOSIS

Published February 20th, 2025 by Ishanya Anthapur

If you have a medical emergency,  please dial 911 or go to the nearest hospital.   Managing cirrhosis requires careful monitoring to prevent complications and maintain overall health. Remote Patient Monitoring (RPM) offers a proactive approach by enabling continuous tracking of vital signs, symptoms, and lifestyle factors from the comfort of home. T

Troubleshooting Live Calling Using "Alexa, Call"

Published December 12th, 2025 by Ishanya Anthapur

(For Professional Care Teams) Live Calling uses Alexa Calling (1P) to connect Members with their nurse or family. If a family isn’t receiving calls or sees unexpected behavior, use the checklist below to troubleshoot the issue.  Reminder, we do not actively support live calling via Alexa except in the case of Alexa Device to Alexa Device when both a

All About Alerts

Published February 5th, 2025 by Ishanya Anthapur

Zemplee Alerts: Understanding Activity & Health Alerts 📌 What Are Zemplee Alerts? Alerts help users stay informed about immediate and important changes in a member’s activity and health. These alerts are designed to detect potential risks early and assist in proactive care. There are two main categories of alerts: 🚶‍♂️ Activity Alerts – Track mo

Alexa Setup Guide for Clients

Published July 3rd, 2025 by Ishanya Anthapur

Let's set up an Alexa device for your organization. The following contains a series of steps to set up an Alexa device. We ask that you contact Zemplee Support through phone call for a hassle-free setup experience- they'll take care of most of the work! To get started you will need a Zemplee Alexa device and to be in the location where you'd like th

Attempting to Sit Alert

Published September 17th, 2025 by Ishanya Anthapur

What is the Attempting to Sit Alert? The Attempting to Sit alert notifies the Care Team when a member moves from lying down to sitting up in bed.  Trigger Source: Chest bed occupancy sensor. This alert requires installation of both a chest and hip bed mat (2 bed mat sensors). Why It Matters: Members may need support when sitting up, especially if th

Troubleshooting Alerts

Published February 5th, 2025 by Ishanya Anthapur

🔧 Troubleshooting Common Alert Misconfigurations Even with the best settings, alerts can sometimes trigger too often, not at all, or seem inaccurate. Below are common issues and how to fix them. 🚨 Issue 1: Alerts Triggering Too Often (False Alarms) Possible Causes & Fixes 🔹 Thresholds Are Too Sensitive Example: "Stuck in Bed" alert triggers ever

🛠 Notification Profiles: How to Control Alert Delivery for Your Care Team

Published May 2nd, 2025 by Ishanya Anthapur

Notification Profiles give administrators full control over how, when, and through what method users receive alerts in Zemplee. You can tailor alerts by user, alert type, delivery method (in-app, text, or email), and even set specific days and times for delivery. 🔧 What You Can Configure in a Notification Profile As an administrator, you can define:

Skills on Alexa Devices- Increase Engagement and Mental Stimulation

Published July 30th, 2025 by Ishanya Anthapur

💡 Using Alexa Skills: Tips & Best Practices To open any skill, say: “Alexa, open {Skill Name}” (Replace "Alexa" with your device’s wake word if it’s customized.) You can say “stop,” “pause,” or “exit” at any time to end or pause a skill. For interactive skills like trivia or jokes, follow Alexa’s prompts — just speak naturally. If you are prompt

📖 User Guide: Setting Up a Member’s Alert Settings

Published February 5th, 2025 by Ishanya Anthapur

📖 User Guide: Setting Up a Member’s Alert Settings This guide walks you, a participant in someone's Care Team, through how to configure alerts for a new Zemplee member. These settings determine which alerts are active, when they trigger, and how they are monitored. 🔹 Why It Matters: Properly setting these alerts ensures Care Teams - caregivers, aide

Alexa Device not recognizing Wi-Fi network

Published December 9th, 2025 by Ishanya Anthapur

If the device appears to be having trouble recognizing available networks, this might be related to its last known network configuration. You have two options to create a network matching these specifications: 1. Using Mobile Hotspot: - On your smartphone, go to Settings > Hotspot/Tethering (for Android, Look under Settings > Connections >

What's New in December

Published December 17th, 2025 by Ishanya Anthapur

Enhancements & New Features Alert Management & Monitoring Vitals Not Received Alert Update The previous “Vitals Alert Check” has been renamed for better clarity. It now appears under the Health Alerts tab, with refreshed help text that explains how the alert works and when it triggers. Improved Alert Descriptions We refined the presentation

How Overview Page Metrics Are Calculated

Published January 28th, 2026 by Ishanya Anthapur

The Overview page provides a high-level snapshot of a Member’s daily activity, health, and safety signals. Each metric is calculated using data captured from connected devices, sensors, and alerts. This article explains what each metric represents, what data is used, and an overview of how it’s calculated, so you can confidently understand what you’

What's New Feb 2026

Published March 9th, 2026 by Ishanya Anthapur

This release focuses on improving alert response workflows, strengthening communication reliability, and enhancing overall platform stability. Several improvements were made to alert handling, SMS communication, and system performance to ensure a smoother experience for care teams and families. 🌟 New Capabilities Open alerts directly from notificati

Alexa Spec Sheet

Published August 6th, 2025 by Ishanya Anthapur

Device: Echo Show 8 / Echo Show 10 Used in: Senior Living Facilities, Assisted Living, Skilled Nursing, and Home Care 🔋 Power & Hardware   Power Source: AC-powered via wall outlet (no battery operation) Requires continuous connection to maintain functionality Hardware Features: Touchscreen Display: 8" or 10" HD screen Built-in Camera: Physical c

👪 Setting Up Notification Profiles for Family Contacts

Published May 2nd, 2025 by Ishanya Anthapur

Family members play an important role in a member’s support system. For many, having visibility into their loved one’s well-being provides peace of mind and helps them stay engaged in the care process — without overwhelming them with unnecessary information. After all, we consider family as part of a member's Care Team too! As an Administrator, you

Vitals Log

Published October 15th, 2025 by Ishanya Anthapur

Vitals Log Overview The Vitals Log provides a comprehensive record of a member’s vital readings, displayed in an easy-to-read table format. Each entry in the log represents the most recent vital reading for that member. If multiple readings are recorded on the same day, the Vitals Log automatically displays only the latest version of each measuremen

Cue Weather: Morning Weather Updates on Alexa

Published January 29th, 2026 by Ishanya Anthapur

What is Cue Weather? Cue Weather is a feature that provides a short, helpful weather summary on Alexa devices each morning. It’s designed to support daily routines by offering timely weather information in a simple, easy-to-read format.   What will Members see? Members may see: A brief weather summary for the day A helpful weather-related tip The me

What's New in August 2025

Published August 7th, 2025 by Ishanya Anthapur

New Features & Enhancements 1. New Alert Description feature that allows you to customize Alert Descriptions for your organization's Care Team and for Members. Add specific details to the end of alerts such as follow-up instructions  Care Team = Staff or Family that are subscribed to alerts Members = person monitored by Zemplee subscribed to ale

Calling/Messaging Commands and KeyPhrases

Published December 11th, 2025 by Ishanya Anthapur

Depending on the type of Command and Keyphrase used, the recipients can expect a few different results:   Member Says Result Tips “Call [Name]” If setup as a contact in Zemplee, Alexa will call the recipient’s phone. If recipient does not have an Alexa App installed, call will show with an unknown caller ID. If recipient has an Alexa App, recipient

Vitals Monitoring Education Cards

Published October 30th, 2024 by Ishanya Anthapur

Introduction Accurate and timely vitals monitoring is essential for delivering high-quality care. This guide provides care teams with step-by-step instructions on how to use and troubleshoot Zemplee-supported vitals devices, ensuring seamless remote patient monitoring (RPM) and proactive healthcare management. Whether you’re tracking blood pressure,