Care Team – Assigning Users to View the Member's Alerts

Published April 5th, 2025 by Ishanya Anthapur

In the Care Team tab, you can assign caregivers, clinicians, family members, or other stakeholders to a member’s profile. Steps to Add a Care Team Member: Select a Role or Relationship (e.g., Nurse, Care Coordinator, Family) Search for the person by their name Click “Add User” or “Add Contact”. 🧠 Tip: Users or Contacts must be assigned to a member's

MANAGING CIRRHOSIS

Published February 20th, 2025 by Ishanya Anthapur

If you have a medical emergency,  please dial 911 or go to the nearest hospital.   Managing cirrhosis requires careful monitoring to prevent complications and maintain overall health. Remote Patient Monitoring (RPM) offers a proactive approach by enabling continuous tracking of vital signs, symptoms, and lifestyle factors from the comfort of home. T

📖 FAQ: Alert Settings

Published February 5th, 2025 by Ishanya Anthapur

📖 FAQ: Alert Settings   1. How do I view a Member's Alert Settings? 💡Navigate to the Member's profile. Select “Alert Settings.”  2. How can I enter or edit a Member's Alert Settings? 💡 Navigate to the Member's profile. Select “Alert Settings.” Enter or edit details for the alerts that you would like to set. Click “Update”. Ensure requirements are me

Why is a Member’s activity data missing?

Published March 5th, 2025 by Ishanya Anthapur

💡 Possible Reasons: The patient hasn’t been active yet today. Sensors are misaligned or disconnected. The patient was away from monitored areas. Zemplee calls this “out of home”. 🛠 Fix: Ensure sensors are working and check historical data for past trends. 2️⃣ How can I tell if a patient’s movement pattern is normal or concerning? 💡 Compare today’s d

The Daily Activity Page

Published February 5th, 2025 by Ishanya Anthapur

📌 1. Introduction: What is the Daily Activity Page? The Daily Activity Page provides a real-time snapshot of a patient’s daily movements, sleep patterns, and routine behaviors. It is designed to help nurses, caregivers, and facility staff monitor activity trends, identify potential health concerns, and intervene when necessary. This page is especial

🧩 How to Setup a Notification Profile (Quick Guide)

Published March 5th, 2025 by Ishanya Anthapur

🧩 How to Setup a Notification Profile Audience: Admins To set up a new Notification Profile: Log in to your Admin Portal. Go to Settings → Notification Profiles Click “Create New Profile” Name the profile (e.g. Nurse Shift 1 - 8am–4pm ) Select a Role (Nurse, Caregiver, Family Contact, etc.) Select Users assigned to that profile Choose the Alert Type

How to Add Family Contacts

Published February 21st, 2025 by Ishanya Anthapur

Adding a new contact to an existing account requires specific steps to ensure proper authorization and support. While you cannot directly add contacts yourself, there is a clear process to request additional family or care team members. Requesting a New Contact To add a new contact, you'll need to reach out to the support team via email at support@z

All About Alerts

Published February 5th, 2025 by Ishanya Anthapur

Zemplee Alerts: Understanding Activity & Health Alerts 📌 What Are Zemplee Alerts? Alerts help users stay informed about immediate and important changes in a member’s activity and health. These alerts are designed to detect potential risks early and assist in proactive care. There are two main categories of alerts: 🚶‍♂️ Activity Alerts – Track mo

How do I know if a Member’s activity level is declining over time?

Published March 5th, 2025 by Ishanya Anthapur

💡 Observe the member's historical trends and past alerts. See if chair and bed mat occupancy has increased or changed hours over the past week or two.   

📱 In-App vs Email vs Text Notifications

Published March 5th, 2025 by Ishanya Anthapur

📱 In-App vs Email vs Text Notifications Zemplee gives you three ways to receive alerts about your patients or loved ones. Think of it like getting a message from a friend — you can get it inside an app, by email, or as a text on your phone. Here's what each one means: Channel Best For Notes In-App Viewing Alerts on the Zemplee Site If an alert isn’t

Member Settings

Published October 30th, 2024 by Ishanya Anthapur

How to Add Contacts To A Member's Care Team (For Care Team or Admin Users)

Published May 8th, 2025 by Ishanya Anthapur

How do I add a contact?  From the navigation bar select “Settings” → go to "Family Contacts" → click "Add New Contact".  After completing the required entries click Save.   ✅ Remember to assign your new contact to the member's Care Team:  How do I assign a contact to a Member's profile? Within a Member's profile, click on the “Care Team” subtab → cl

🛠 Notification Profiles: How to Control Alert Delivery for Your Care Team

Published May 2nd, 2025 by Ishanya Anthapur

🛠 Notification Profiles: How to Control Alert Delivery for Your Care Team Notification Profiles give administrators full control over how, when, and throug Notification Profiles give administrators full control over how, when, and through what method users receive alerts in Zemplee. You can tailor alerts by user, alert type, delivery method (in-app,

How do I delete a contact from a Member's profile?

Published January 8th, 2025 by Ishanya Anthapur

A Contact may be deleted from a Member's profile by selecting the Member's name, under the 'Contacts" subtab, and clicking on the contact name. Click "Delete" at the bottom of the page and select "Yes" in the pop-up box at the top of the page.

All About the Overview Page

Published February 5th, 2025 by Ishanya Anthapur

Understanding the Overview Page The Overview page is a table of all your assigned members and key data points of their day. It provides a nice, bird's eye view of how your assigned members are doing.  👩‍⚕️ Who is this for? Nurses and Caregivers managing 1 or many members at a time. 🚀 What does this page help with? A snapshot of Member vitals, activi

General

Published January 8th, 2025 by Ishanya Anthapur

What if I forget my Username or Password? If you forget your password, click the "Forgot Password?" link on the login page. Fill in your Username or email address that you entered on your contact information page and you will receive an email with a link to reset your password. If you forget your Username, click on the “Forgot Username?” link on the

MANAGING HEART FAILURE

Published February 20th, 2025 by Ishanya Anthapur

If you have a medical emergency,  please dial 911 or go to the nearest hospital.   Managing heart failure requires close monitoring to prevent complications and improve quality of life. Remote Patient Monitoring (RPM) enables continuous tracking of vital signs such as weight, blood pressure, heart rate, and oxygen levels, allowing for early detectio

🛠 Notification Profiles: How to Control Alert Delivery for Your Care Team

Published May 2nd, 2025 by Ishanya Anthapur

Notification Profiles give administrators full control over how, when, and through what method users receive alerts in Zemplee. You can tailor alerts by user, alert type, delivery method (in-app, text, or email), and even set specific days and times for delivery. 🔧 What You Can Configure in a Notification Profile As an administrator, you can define:

Devices – Linking the Member to Their Zemplee Kit

Published April 5th, 2025 by Ishanya Anthapur

Each member must be associated with the correct Zemplee devices. This is done in the Devices tab.  Usually, these functions are completed by Zemplee Support or a designated Installer.  Common Devices to Add: Motion sensors Bed and chair occupancy mats Door sensors Health Monitoring equipment (BPM, scale, thermometer, etc.) To Link Devices: Navigate

MANAGING HYPERTENSION

Published February 20th, 2025 by Ishanya Anthapur

If you have a medical emergency,  please dial 911 or go to the nearest hospital.   Effective hypertension management is crucial for preventing serious health complications such as heart disease, stroke, and kidney problems. Remote Patient Monitoring (RPM) allows for continuous tracking of blood pressure and other vital health metrics, providing real

How to Add Users

Published February 21st, 2025 by Ishanya Anthapur

Overview Page

Published February 5th, 2025 by Ishanya Anthapur

  Activity Monitoring If your organization has standard Activity Monitoring enabled for your members, then the following tabs will be most helpful for you.  📖 FAQ: Navigating the Overview Page 1️⃣ Why are some patients marked with "⚠️ Warning"? 💡 Possible Reasons: The patient has abnormal vitals, low activity levels, or an irregular pattern in sleep

How can I tell if a Member’s movement pattern is normal or concerning?

Published March 5th, 2025 by Ishanya Anthapur

💡 Compare today’s data with: The member’s usual daily routine. Past 7-day or 30-day trends for changes over time. Alerts flagged for unusual inactivity or late wake-ups.  

What is Daily Activity?

Published February 21st, 2025 by Ishanya Anthapur

RPM Compliance Health

Published December 26th, 2024 by Ishanya Anthapur

Scan through these articles for talking points about Remote Patient Monitoring:  The Bottom Line As healthcare shifts towards value-based care, RPM aligns perfectly with the goal of providing high-quality, cost-effective care. RPM technology has proven to benefit patients of healthcare organizations by reducing ER visits, improving patient outcomes,

👪 Setting Up Notification Profiles for Family Contacts

Published May 2nd, 2025 by Ishanya Anthapur

Family members play an important role in a member’s support system. For many, having visibility into their loved one’s well-being provides peace of mind and helps them stay engaged in the care process — without overwhelming them with unnecessary information. After all, we consider family as part of a member's Care Team too! As an Administrator, you

Set Up a Care Team

Published February 21st, 2025 by Ishanya Anthapur

Getting Started with Your Alexa Device

Published December 27th, 2024 by Ishanya Anthapur

Getting Started with Your Alexa Device On-Site Setup Instructions for Alexa Devices Setting up your new Alexa device on-site is quick and straightforward. Follow the steps below:   1. Plug In the Device Connect the Alexa device to a power outlet. Wait for it to power on completely. 2. Connect to Wi-Fi Once powered on, a “No Wi-Fi” icon will appear i

How do I designate or change a primary contact?

Published January 8th, 2025 by Ishanya Anthapur

All Contacts set to Level 1 on the Alert Protocol List will be designated primary contacts. To change the designation, simply change to Alert Protocol List Setting in the Contacts form to a value other than 1. Note: If the value is set to 0, the contact will be removed from the protocol list and will stop receiving alert notifications. Click Save.

How to Set Up Multi-Factor Authentication

Published March 5th, 2025 by Ishanya Anthapur

Step-By-Step Guide for Administrators Welcome to Zemplee's multi-factor authentication feature designed to enhance security for organizations. This guide will walk you through how to enable and customize MFA for your organization with ease. ⚠️ Important: Complete All Steps in One Session Warning: Be sure to complete Steps 1, 2, and 3 in a single ses

Troubleshooting the DAP

Published February 20th, 2025 by Ishanya Anthapur

  Continuous Chair Data: What You Need to Know If you notice continuous blocks of paint appearing in chair data, this is a known behavior that may occur under certain conditions. While uncommon, it can happen when the system detects prolonged pressure on the chair mat. Why Does This Happen? Chair mats may display continuous data when:✔️ A heavy obje

Troubleshooting Alerts and Alert Settings

Published February 5th, 2025 by Ishanya Anthapur

🔧 Troubleshooting Common Alert Misconfigurations Even with the best settings, alerts can sometimes trigger too often, not at all, or seem inaccurate. Below are common issues and how to fix them. 🚨 Issue 1: Alerts Triggering Too Often (False Alarms) Possible Causes & Fixes 🔹 Thresholds Are Too Sensitive Example: "Stuck in Bed" alert triggers ever

How to Edit or Delete a Care Team

Published February 21st, 2025 by Ishanya Anthapur

Pausing Monitoring

Published March 5th, 2025 by Ishanya Anthapur

Sometimes, a member might be away from their residence for an extended period—like a hospital stay, vacation, or family visit. In these cases, it’s best to pause their monitoring to prevent unnecessary alerts. ▶️ When to Pause a Member Pause a member if they are expected to be away for more than 24 hours, such as during: A planned vacation A short-t

Introducing Zemplee Andromeda

Published April 5th, 2025 by Ishanya Anthapur

Faster Speed? Check Better Workflows? Check Happier You? Check :) Expand the sections below to read all about our new site: What's New in Alerts ⚠️ Alerts Page – Smarter & More Actionable Quickly understand what needs attention. Condensed layout now shows more members at a glanceSmarter Action Required counts prioritizes the right members withou

What if a contact is shared for two members?

Published January 8th, 2025 by Ishanya Anthapur

A contact can be shared by two members. However, if the contact is on the protocol list for more than one client it is recommended that there be an additional contact in case both members require help at the same time.

How do I assign a contact to a Member?

Published January 8th, 2025 by Ishanya Anthapur

Within a Member's profile, click on the “Contacts” subtab, clink on “Contact Type” and select the role of the contact you saved when adding the contact. Select the desired contact you need to add and click on “Assign Contact”.

Vitals Monitoring Education Cards

Published October 30th, 2024 by Ishanya Anthapur

Introduction Accurate and timely vitals monitoring is essential for delivering high-quality care. This guide provides care teams with step-by-step instructions on how to use and troubleshoot Zemplee-supported vitals devices, ensuring seamless remote patient monitoring (RPM) and proactive healthcare management. Whether you’re tracking blood pressure,

Troubleshooting Alerts

Published February 5th, 2025 by Ishanya Anthapur

🔧 Troubleshooting Common Alert Misconfigurations Even with the best settings, alerts can sometimes trigger too often, not at all, or seem inaccurate. Below are common issues and how to fix them. 🚨 Issue 1: Alerts Triggering Too Often (False Alarms) Possible Causes & Fixes 🔹 Thresholds Are Too Sensitive Example: "Stuck in Bed" alert triggers ever

Why is my Zemplee Hub beeping?

Published February 6th, 2025 by Ishanya Anthapur

Zemplee Large Activity Hub – Trouble Beeps & Solutions The Zemplee Large Activity Hub may emit beeps for the following reasons: The hub is disconnected from its power source. The hub has a low battery. A sensor has a low battery. A sensor has been tampered with (e.g., covers opened or mats not properly plugged into the transmitter box). Solution

Monitoring Status Page

Published March 5th, 2025 by Ishanya Anthapur

Overview Our platform is built to support CPT billing codes 99453, 99454, 99457 and 99458, which account for time spent by healthcare professionals reviewing and interacting with patient health data outside of in-person visits. The platform ensures compliance with these codes by tracking time increments spent observing patient data and providing str

📖 User Guide: Setting Up a Member’s Alert Settings

Published February 5th, 2025 by Ishanya Anthapur

📖 User Guide: Setting Up a Member’s Alert Settings This guide walks you, a participant in someone's Care Team, through how to configure alerts for a new Zemplee member. These settings determine which alerts are active, when they trigger, and how they are monitored. 🔹 Why It Matters: Properly setting these alerts ensures Care Teams - caregivers, aide

How to Login with Two-Factor Authentication

Published February 21st, 2025 by Ishanya Anthapur

Step 1: Log In to Your Zemplee Account Enter your username and password as usual. Click "Log In." Step 2: Check Your Email or Text Messages A 6-digit verification code will be sent to your registered email or phone via SMS. Enter the code in the provided field and click "Verify." Step 3: Troubleshooting Incorrect Codes If you enter the wrong code, t

Example: Notification Profile for a Family Contact

Published March 5th, 2025 by Ishanya Anthapur

Scenario: Daughter of a resident wants updates only between 6:00 AM – 10:00 AM. *note- we always recommend keeping all the in-app notifications turned on Setup: Profile Name: Family – AM Updates Role: Family Contact User: Mary Smith (Daughter) Channel: Email (3 alert types) + In-App (all alert types) Alerts: Wake Up, No Motion, BP (High) Time: 6:00

Example: Notification Profile for Shift 1 Nurses

Published March 5th, 2025 by Ishanya Anthapur

Scenario: You want to notify nurses working 8:00 AM – 3:00 PM for a selection of alerts. Setup: Profile Name: Shift 1 – Daytime Role: Nurse Users: Nurse A, Nurse B Channel: Text (4 alert types) and In-App (all alert types) Alerts: Turn on Activity and Health Alerts. Select the Text checkboxes only for Abnormal HR, Abnormal BP, No Motion, and Fall. 

Eye Icons and what they mean: Active vs Inactive vs Paused

Published March 5th, 2025 by Ishanya Anthapur

Each member in Zemplee can be in one of four statuses: Active, Paused, Deactivated, or Yet to Activate. Here’s what they mean: Active Members who are active are shown under the Active Members tab.  They display a green eye icon and a green power icon under the Actions column.  The system monitors them in real-time and generates alerts based on confi

Who counts as part of the Care Team?

Published February 21st, 2025 by Ishanya Anthapur

What is the Care Team?  The Care Team is the main difference between Zemplee and other platforms. We integrate all aspects of a member's circle of care, from health aides and staff to physicians to family. Care Team users of an organization are defined by the roles assigned to users and all Contacts regardless of role.  If a user is added as a Physi

Adding New Members

Published March 5th, 2025 by Ishanya Anthapur

Adding a new member to Zemplee is quick and straightforward. Follow the steps below: Steps to Add a Member: Navigate to the Members page. Click the “Add Member” button.   Filling out the A Member's Profile  It's hard to know what is required or not → please look at the tables below which will document what fields are required to add a member and whi

Filling out the Health/Demographics Section

Published March 5th, 2025 by Ishanya Anthapur

The Health/Demographic section is where you can record relevant medical history and risk factors for the member. This helps Zemplee’s system contextualize alerts and provides deeper clinical insights to caregivers. 🩺 What You Can Record (Optional, but Recommended) Chronic Conditions (e.g., Dementia, Diabetes, Parkinson’s) Behavioral health indicator

MANAGING COPD

Published February 20th, 2025 by Ishanya Anthapur

If you have a medical emergency,  please dial 911 or go to the nearest hospital.   Chronic Obstructive Pulmonary Disease (COPD) requires ongoing management to reduce exacerbations and maintain lung function. Remote Patient Monitoring (RPM) allows for continuous tracking of key health metrics such as oxygen levels, respiratory rate, and symptoms, ena