Sometimes, a member might be away from their residence for an extended period—like a hospital stay, vacation, or family visit. In these cases, it’s best to pause their monitoring to prevent unnecessary alerts.

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When to Pause a Member

Pause a member if they are expected to be away for more than 24 hours, such as during:

A planned vacation

A short-term hospital stay

Family visit or social trip

How It Works:

On the Members page, click into the member's profile.

Click Pause Monitoring.

Set the Expected Return Date/Time.

Click Confirm Pause.

What Happens After You Pause a Member:

You will receive a confirmation email that monitoring has been paused.

Before the scheduled return time, a reminder email will be sent so you can resume monitoring.

Alerts are paused, but data continues to be collected in the background.

Note: Don’t forget to resume the member once they return to ensure timely alerts and continued safety monitoring.