Pausing Monitoring
Discover the benefits of temporarily stopping monitoring activities and how it can improve overall performance and efficiency.
Written by Ishanya Anthapur
Updated at June 25th, 2025
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Table of Contents
Sometimes, a member might be away from their residence for an extended period—like a hospital stay, vacation, or family visit. In these cases, it’s best to pause their monitoring to prevent unnecessary alerts.
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When to Pause a Member
Pause a member if they are expected to be away for more than 24 hours, such as during:
A planned vacation
A short-term hospital stay
Family visit or social trip
How It Works:
On the Members page, click into the member's profile.
Click Pause Monitoring.
Set the Expected Return Date/Time.
Click Confirm Pause.
What Happens After You Pause a Member:
You will receive a confirmation email that monitoring has been paused.
Before the scheduled return time, a reminder email will be sent so you can resume monitoring.
Alerts are paused, but data continues to be collected in the background.
Note: Don’t forget to resume the member once they return to ensure timely alerts and continued safety monitoring.
