Notification Profiles give Administrators full control over how, when, and through what method staff Users receive alerts in Zemplee. You can tailor alerts by User, alert type, delivery method (Zemplee site, text, or email), and even set specific days and times for delivery.

What You Can Configure in a Notification Profile

As an administrator, you can define:

Which users receive notifications

Which alert types they receive

Delivery method: In-app, text, or email

Notification schedule: Specific days and time ranges

Zemplee Site (portal) Notifications

Within the Notification Settings in the Notification Profile, you can control which alerts are visible to which users on the Zemplee Alert Page.

Common Use Cases:

✅ Show All Alerts to Everyone:
Check all alert types for each Care Team user to grant full visibility.

🔒 Ability to Restrict Alert Visibility:
You can only check the alert types that are relevant to a user’s role (e.g., you can limit non-clinical staff from seeing biometric vitals alerts).

⚠️ Important:
Alerts must be enabled in the Member Profile / Alert Settings tab in order to be generated. If an alert type is not turned on for the member, it will not show up — even if it’s enabled in the Notification Profile.

📲 Text and Email Alert Notifications

Before enabling text or email alerts for any user, double-check their User profile:

📱 Phone Number is entered

✅ Cellular is marked "Yes" for text alerts

☑️ Receive Notifications on this phone box is checked

📧 Email Address is entered

Here's an example of a user profile properly configured to receive Text and Email Alert Notifications:

Keeping User contact details accurate ensures your team never misses a critical alert.

🚫 What Happens if a User Has No Notification Profile?

If a user does not have a Notification Profile set:

🔔 Zemplee Site Alerts: They will see alerts by default, by logging in to their Zemplee account within the Zemplee Alert Page or Daily Activity Page. 

📩 Text/Email Alerts: They will not receive any alerts by text or email

Reminder: If an alert isn’t enabled in the Member Profile, it will never be generated—regardless of notification settings.

✅ Best Practice

To ensure that each care team member receives the right alerts, we strongly recommend setting up a Notification Profile for every User.

Need help? Reach out to our support team or check out the other articles on Notifications.