🔧 Troubleshooting Common Alert Misconfigurations

Even with the best settings, alerts can sometimes trigger too often, not at all, or seem inaccurate. Below are common issues and how to fix them.

🚨 Issue 1: Alerts Triggering Too Often (False Alarms)

Possible Causes & Fixes

🔹 Thresholds Are Too Sensitive

• Example: "Stuck in Bed" alert triggers every few hours when the patient usually naps.
  ✔ Fix: Increase the time threshold before an alert triggers.

🔹 Incorrect Day/Night Settings

• Example: A patient is naturally less active at night, but a "No Motion" alert still triggers.
  ✔ Fix: Adjust Day Starts At and Night Starts At times to better reflect their routine.

🔹 Door Open Alerts for Frequent Visitors

• Example: A door is frequently opened by caregivers, triggering unnecessary alerts.
  ✔ Fix: Increase the door open duration threshold before an alert is sent.

📌 Pro Tip: If alerts frequently trigger for normal behavior, increase thresholds or disable non-essential alerts.

🚫 Issue 2: Alerts Not Triggering When They Should

Possible Causes & Fixes

🔹 Alert Is Turned Off

• Example: No "Stuck in Chair" alerts even though the patient hasn’t moved all day.
  ✔ Fix: Go back to settings and toggle ON the desired alert.

🔹 Thresholds Are Too High

• Example: A patient must be inactive for 12+ hours before a "No Motion" alert, so it never triggers in time.
  ✔ Fix: Lower the alert sensitivity to detect inactivity sooner.

🔹 Hardware or Sensor Issues

• Example: No motion detected, but the patient is moving.
  ✔ Fix: Ensure motion sensors are correctly placed and working.

📌 Pro Tip: If an alert never triggers, test different settings and review historical data for missing trends.

⚠️ Issue 3: Alerts Are Delayed or Inconsistent

Possible Causes & Fixes

🔹 Escalation Interval Too Long

• Example: A caregiver only gets an alert after 3+ hours, making response time slow.
  ✔ Fix: Reduce the escalation interval so follow-ups happen sooner.

🔹 Wi-Fi or Device Syncing Delays

• Example: Alerts arrive hours later or not at all.
  ✔ Fix: Check if the system is connected and syncing properly.

📌 Pro Tip: If alerts are delayed, refresh the system and check for device connectivity issues.

🛠 Issue 4: Alert Settings Need Fine-Tuning for Specific Patients

Possible Causes & Fixes

🔹 One-Size-Doesn’t-Fit-All Settings

• Example: Some patients move less due to health conditions, but alerts keep triggering.
  ✔ Fix: Customize settings per patient rather than using the same rules for everyone.

🔹 Changes in Patient Behavior

• Example: A patient is now more active or less mobile, but alerts don’t reflect this.
  ✔ Fix: Review data trends monthly and adjust alerts as needed.

📌 Pro Tip: Reassess settings regularly to adapt to new medical conditions, mobility changes, or care plans.

✅ Best Practices for Avoiding Alert Misconfigurations

✔ Start with Moderate Sensitivity – Avoid setting thresholds too low or too high on the first setup.
✔ Use Historical Data – Compare current activity levels with past trends before adjusting settings.
✔ Regularly Update Alert Settings – Patient needs change, and alert settings should be reviewed every 4-6 weeks.
✔ Balance Alerts & Caregiver Workload – Set meaningful alerts without overloading caregivers with false alarms.

📌 Final Tip: If you’re unsure about an alert’s settings, test changes on one patient first before applying them to all.