What if I forget my Username or Password?
If you forget your password, click the "Forgot Password?" link on the login page. Fill in your Username or email address that you entered on your contact information page and you will receive an email with a link to reset your password. If you forget your Username, click on the “Forgot Username?” link on the login page and enter your email address then click on “Send Username”. You will receive an email with your Username. 

What is the difference between an Alert and an Event?
An Alert is defined as a sensor alert received by the System (Zemplee Web Application) and the person on Alert Protocol List. An Alert converts to an Event when a Contact on Protocol List contacts the client and takes additional action, including making additional calls to members on the Protocol List to send help.

What is the procedure if an Alert comes to a Contact on the Protocol List?
The Contact on Protocol List should first call (make a phone call) the client and try to resolve the issue over the phone. If the client does not answer the contact should leave a message and call back in three minutes. If the client still does not pick up the phone on the second attempt the Contact will start at the top of the Protocol List and work down until help is on the way.

How does emergency response get in the home?
If the Emergency Response is enabled, we recommend you place a lockbox outside the home. The key combination is entered on the Client Profile page. Members on the Alert Protocol list will be able to use this information or pass it on to emergency services as needed.

Where can I view the lockbox and location?
From the Client tab the lockbox code and location will be within the blue box containing the client profile information.

Can I add a Care Manager or employee as the responsible party for a client?
Yes. From the Client tab select the client name, "Contacts" subtab, and "Add New Contact". Fill in the required boxes. About halfway down the page on the left, click the down arrow in the field next to "Relationship". Select "Professional and then Care Manager".

What if a client does not have a DNR?
A DNR is not required but is useful to have available if medical attention is required.

What is the Vial of Life and where can I get the forms?
The Vial of Life is a program that allows individuals to have their complete medical information ready in their home for emergency personnel to reference during an emergency. Many city services or local fire departments offer the forms and supplies. It is not required but may be helpful in an emergency.