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FAQs
FAQs
- What is the difference between an Alert and an Event?
- What is the procedure if an Alert comes to a Contact on Protocol List?
- How does emergency response get in the home?
- Where can I view the lockbox and location?
- Can I add a Care Manager or employee as the responsible party for a Member?
- What if a contact is shared for two Members?
- What if a Member does not have a DNR?
- What is the Vial of Life and where can I get the forms?
Daily Activity
- How can I view a Member's activity?
- Why is a Member’s activity data missing?
- How can I tell if a Member’s movement pattern is normal or concerning?
- How do I know if a Member’s activity level is declining over time?
- Why am I seeing a red box labeled "Network" on the Activity Chart?
- Why am I seeing a red box labeled "Motion" or "Door" on the Activity Chart?
- Why is the Activity chart not up to date?
Contacts (Family and Friends of Zemplee-monitored Members)
- How to Add a New Contact to Your Account (For Members and Existing Contacts)
- How do I assign a contact to a Member?
- How do I designate or change a primary contact?
- How do I delete a contact from a Member's profile?
- What if a contact is shared for two members?
- How to Add Contacts To A Member's Care Team (For Care Team or Admin Users)
Members
- How do I add a new Member?
- What is the function of the "Member Active" check box on the Member List?
- What is the function of the "Monitoring Active" check box on the Member List?
- How do I make a Member inactive?
- How can I view the list of inactive Members?
- How do I reactivate an inactive Member?
- Where can I view, add or change the lockbox location and code?
- Where can I add general notes about a Member?
Sensors
- How do I add new sensors or devices to a Member?
- How can I view a Member's sensor list or device list?
- How do I edit or change the name of a sensor?
- Can I turn off a specific sensor or device for a Member?
- What is a "Double Door" Sensor Type?
- What batteries do the sensors use and how long do they last?
- Why is my Zemplee Hub beeping?
System Dashboard
- What is an Event?
- What is an Alert?
- How do I clear the Home Care Agency Task box?
- Will a home care agency or professional monitor be able to edit resolution notes?
- Will I be notified if someone changes the Client's Monitoring Schedule?
- Will I be notified if there is a problem with a sensor in a client's home?
