What is the procedure if an Alert comes to a Contact on Protocol List?
Written by Aparna Pujar
Updated at June 25th, 2025
-
How Zemplee Works
Members Page Alert Settings Tab (and Resolving Alerts) Daily Activity Page Notifications Page Overview Page Vitals Data RPM - Billing Compliancy Tracking Care Teams Getting Started Resources For Clinical Team and Care Team Resources For Administrators Sensor/ Device Kits Organization Page Alexa (Zemplee Cue)
- Zemplee Support
- Health Education
- Installing Zemplee
- What's New
- FAQs
The Contact on Protocol List should first call (make a phone call) the Member and try to resolve the issue over the phone. If the Member does not answer the contact should leave a message and call back in three minutes. If the Member still does not pick up the phone on the
second attempt the Contact will start at the top of the Protocol List and work down until help is on the way.
