Zemplee Large Activity Hub – Trouble Beeps & Solutions

The Zemplee Large Activity Hub may emit beeping sounds to indicate that attention is required. These beeps are alerts for specific issues that need to be checked and resolved.

Common Reasons for Beeping

The hub may beep due to one or more of the following:

• Power Disconnection
  The hub is disconnected from its power source and is running on battery backup.
• Low Hub Battery
  The internal backup battery of the hub is low or depleted.
• Sensor Low Battery
  One or more connected sensors (motion, door, chair mat, bed mat, etc.) have a low battery.
• Sensor Tamper / Improper Setup
  A sensor has been tampered with (e.g., cover opened, or bed/chair mat not properly connected to the transmitter).
• Sensor Connectivity Issue (Supervisory Trouble)
  A sensor is not communicating with the hub (offline or out of range).
• Network / Connectivity Issue
  The hub may have lost cellular/Wi-Fi connection.

How to Resolve the Issue

Once you contact Zemplee Support, they will identify the exact cause of the beeping. Based on their diagnosis, follow the relevant steps below:

If Zemplee Support says it is a Power Issue

• Ensure the hub is properly plugged into a working power outlet
• Check for loose connections or power interruptions
• Restore power → the beeping should stop automatically

If Zemplee Support says it is a Low Hub Battery

• Keep the hub connected to power to allow the battery to recharge
• If the issue persists, the internal battery may need replacement

If Zemplee Support says a Sensor has a Low Battery

• Identify the affected sensor mentioned by Support
• Replace the sensor battery with a new one
• Ensure the sensor is reassembled properly after replacement

If Zemplee Support says it is a Tamper Issue

• Check the mentioned sensor or hub
• Ensure the casing is properly closed
• For bed/chair mats, ensure they are correctly plugged into the transmitter box

If Zemplee Support says it is a Sensor Connectivity Issue

• Ensure the sensor is within range of the hub
• Hard reset the sensor 
• Check and replace the sensor battery if needed
• Reposition the sensor if required

If Zemplee Support says it is a Network Issue

• Ensure the hub is placed in an area with good signal strength
• If the hub is connected via Wi-Fi:
  • Confirm the Wi-Fi router is powered on
  • Verify the Wi-Fi name (SSID) and password shared with Support are correct
• If the hub is connected via Ethernet:
  • Check that the Ethernet cable is securely plugged in to both the hub and the router (modem/router)
• Allow some time for the hub to reconnect automatically
• Restart the hub if advised by Support

Temporary Solution (Silencing Beeps)

If the issue cannot be resolved immediately:

• You can request Zemplee Support to temporarily silence the beeping

Note:
Trouble beeps can only be silenced for 24 hours at a time until the issue is fully resolved.

Need Help?

If you are unsure about the cause or need assistance:

• Call: 1-888-508-5908
• Email: support@zemplee.com