Will a home care agency or professional monitor be able to edit resolution notes?
Written by Aparna Pujar
Updated at December 1st, 2024
Resolution notes cannot be edited once submitted. However, for the HCA, additional notes may be added to correct or add information under the Resolution Note tab by clicking on the client name of the Event in the lower Home Care Agency Event Notes table and using the
"Additional Notes" text box. If needed, the HCA may change the resolution type by using the dropdown but, if the status is changed to "Unresolved" the Event will show back up in the Task box until a "Resolved" status is selected. The professional monitor may use the same
feature in the "Alerts and Events in the Last 4 Days" boxes on the Dashboard and, after four days, under the Resolution Note tab by clicking on the client name for the Alert or Event in the Alerts/Events Monitor Resolution box and using the "Additional Notes" text box.
