How to Set Up Alexa App Calling for Family Members
A guide for Family Member to discover how to easily set up Alexa App calling and improve communication with loved ones.
Written by Ishanya Anthapur
Updated at December 12th, 2025
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Table of Contents
This section explains the instructions for Family who are setting up Alexa Calling to communicate with their loved ones.
If you are part of the professional Care Team looking for instructions on how to setup Alexa App calling for Family – please go to How To Setup Alexa App Calling for Professional Care Teams
Alexa Calling lets family members talk with their elderly loved ones with a simple Alexa voice command.
When it is set up correctly:
Elderly loved ones can say things like: “Alexa, call my daughter” or “Alexa, call my son”. For a complete list of commands available, check out the Alexa Calling Commands Section.
If the Family Member has an Alexa App installed on their phone, they will receive a notification from the Alexa App and can accept the call from within the Alexa App on their phone.
Family members can call back from their phone call log or converse live with their elderly loved one through the Alexa App.*
*Not supported on all devices, supported on iOS devices running the latest iOS.
Download this guide for instructions
Family Informational Flyer
Who Is This For?
Authorized Family Members
Checklist
Before you start – please make sure of the following ~
- Ensure your loved one has an active Zemplee-enabled Echo device in their room or apartment.
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You or the authorized family member (or primary contact) who:
- Has a smartphone (iPhone or Android)
- Can install the Amazon Alexa App
- Has or can create an Amazon account
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You have the following information handy:
- Full name
- Relationship to the Member
- Mobile phone number (with country code)
- Given consent to receive calls and connect via Alexa
Step 1: Download the Alexa App
Download the Amazon Alexa app on your smartphone.
For iPhone (Apple)
- Open the App Store.
- Tap the Search tab.
- Type “Amazon Alexa.”
- Tap the Amazon Alexa app.
- Tap Get (or the cloud icon) to install.
For Android (Samsung, Google, etc.)
- Open the Google Play Store.
- Tap the Search bar.
- Type “Amazon Alexa.”
- Tap the Amazon Alexa app.
- Tap Install.
Step 2: Sign In and Verify your Phone Number
Once the app is installed:
- Open the Amazon Alexa app.
- Tap Sign In and log in using their Amazon account.
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If you don’t have one, tap Create a New Amazon Account and follow the prompts.
- In the app, go to:
- More → Settings → Communication (exact path may vary slightly by version).
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Make sure your mobile phone number is:
- Added and verified
- Correct, including country code (e.g., +1 for U.S.)
⭐ Important: This is the number Alexa will use for calls. It must match the number for the family contact added in Zemplee Contacts.
Step 3: Add or Update Contact Phone Number for the Family Member in Zemplee
If you already have a Zemplee account and have access to your profile, update your phone number with the phone number used in the Alexa App
If you do not have a Zemplee account, contact your loved one’s care team to have your contact added to Zemplee. Be ready to provide them
- Loved One’s full name
- Your full name
- Relationship (e.g., daughter, son, niece, friend)
- Mobile phone number (including country code)
- Request them to enable the Alexa Calling function.
Your Care team can take up to 24 hours (longer if it is a weekend) to complete this task. Please wait for the care team to revert to you with confirmation. Once you receive confirmation, you will be able to start receiving calls from your elderly loved one via Alexa.
Step 4: Alexa Calling with Family
Once your loved one's caregiver or Zemplee Support has confirmed completion of the setup:
Confirm the following
- The call rings on your phone, and you can receive a call on your phone*
- You receive an Alexa Notification and respond to connect live with your loved one.
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You can answer and speak to your client via the Alexa App.
*Depending on how your loved one’s Alexa device is set up, incoming calls to the Alexa App may display a name, member ID, room number, or a combination of these. Please contact Zemplee Support at support@zemplee.com for details.
