Message = Zemplee Messaging → Care Team Alert OR Family Callback Message
- these are asynchronous pings and will not results in ilve communication with the Member

Members can use Alexa to send a “ping” message to either the care team or a family member. Caregivers can ensure the Member uses a supported phrase and knows what to expect next.

Step 1 — Teach the Member the Message Phrases

Members can say:

“Alexa, message my daughter.”

“Alexa, message John.” (best for common names)
 

OR

“Alexa, message my nurse.”

Step 2 — Understand the Two Message Paths

A. Message to Family
Phrase: “message my daughter / son / John.”

Alexa says: “I’m letting your daughter know…”

Family receives an automated call from +1 (611) 347-2791 (Zemplee Alerts): 

"Hello (Family Contact’s Name), this is Zemplee calling on behalf of (Member Name) from (Organization’s Name). 

Your loved one requested you to call them soon. 

Please call them back at your earliest convenience. Thank you and have a great day."

Family calls the Member back.

B. Message to Care Team
Phrase: “message my nurse.”

Alexa says: “I’m letting your care team know…”

Care team receives a Zemplee Alert

Care team returns the Member’s call

Step 3 — Help When Alexa Doesn’t Understand the Name

If Alexa replies:

“I can’t find that person,”

encourage the Member to use the relation, such as:
👉 “Alexa, message my daughter.”

Quick Tips

Messages never result in a live call from Alexa.

All family callbacks come from the Zemplee Alerts number +1 (611) 347-2791. 

Encourage Family to save the number as "Zemplee Alerts" or something memorable.

Messaging is a great option when the Member just needs someone to call them soon.