How to Contact Zemplee Support
Written by Mike Liskai
Updated at October 1st, 2026
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How Zemplee Works
Getting Started Members Page Member Profile - Alert Settings (and Resolving Alerts) Settings - Alert Notification Profiles Overview Page Daily Activity Page Reports Page Organization Page Care Teams - Assignment to Members Vitals Data RPM Status Page - Compliancy Resources For Clinical Team and Care Team Resources For Administrators Sensor & Device Kits Alexa (Zemplee Cue)
- Zemplee Support
- Health Education
- Installing Zemplee
- What's New
- FAQs
Table of Contents
To contact Zemplee Support, you can reach our dedicated Support Team by phone or email. Providing the requested details when contacting us helps the team investigate and resolve issues as efficiently as possible.
Contact Zemplee Support
Phone: 888-508-5908
Email: support@zemplee.com
Support Hours
The Zemplee Support Team is available Monday through Friday, 8:00 AM to 5:00 PM Eastern Time (ET).
Support Hours by Time Zone
| Time Zone | Support Hours |
|---|---|
| Eastern Time (ET) | 8:00 AM – 5:00 PM |
| Central Time (CT) | 7:00 AM – 4:00 PM |
| Pacific Time (PT) | 5:00 AM – 2:00 PM |
Support is available Monday through Friday only.
Note: Support hours follow Eastern Time. Depending on the time of year, the time zones may be referred to as EST/EDT, CST/CDT, and PST/PDT due to Daylight Saving Time.
Email Support
For questions, troubleshooting assistance, or issues that require investigation, email the Zemplee Support Team at:
Provide Relevant Details
When contacting Support, please include as much relevant information as possible, such as:
- Organization's Name
- Member (Client's) Zemplee ID#
- Member (Client's) Name
- Device or feature details
- Description of the issue
- Relevant screenshots or timestamps, if available
Providing this information helps our Support Team investigate and resolve your issue more efficiently.
Phone Support
For immediate assistance during Support hours, call:
888-508-5908
Our Support Team can assist with troubleshooting, device-related issues, alerts, and other Zemplee support requests.
Holiday Support
Zemplee Support operates Monday through Friday. On the following holidays, Support is available through email only with limited availability:
- Memorial Day
- Labor Day
- Christmas Day
- New Year's Day
For holiday support, please email support@zemplee.com with the relevant details of your request. Emails received outside regular Support hours or during limited holiday availability will be responded to on the next business day.
What to Expect
We aim to provide prompt acknowledgment of your inquiry and comprehensive support. Including all relevant information in your initial request helps us understand the issue and begin troubleshooting as quickly as possible.
