Contacting Zemplee Support - Hours Of Availability
Written by Ishanya Anthapur
Updated at September 2nd, 2026
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How Zemplee Works
Getting Started Members Page Member Profile - Alert Settings (and Resolving Alerts) Settings - Alert Notification Profiles Overview Page Daily Activity Page Reports Page Organization Page Care Teams - Assignment to Members Vitals Data RPM Status Page - Compliancy Resources For Clinical Team and Care Team Resources For Administrators Sensor & Device Kits Alexa (Zemplee Cue)
- Zemplee Support
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- Installing Zemplee
- What's New
- FAQs
Table of Contents
Zemplee Support is available during the following hours:
Contacting Support
You can reach the Zemplee Support team by:
- Email: support@zemplee.com
- Phone: +1-888-508-5908
Support Availability
- Days: Monday to Friday
- Hours: 8:00 AM to 5:00 PM Eastern Time (ET)
Our support team is available during these hours will be addressed as soon as possible. Emails or recorded voicemails received outside of these hours will be responded to on the next business day.
Holiday Hours
Support availability during Holiday Hours is through email only on the following holidays: Memorial Day, Labor Day, Christmas and New Years.
Requests submitted during support hours will be reviewed and addressed by the Zemplee Support team as soon as possible. Tickets / emails received outside of support hours, on weekends, or on holidays will be responded to on the next business day.
Important Note
For urgent issues, please ensure that the ticket includes:
- Customer Name
- Member name and/or Member ID#
- Device details
- Description of the issue
- Relevant screenshots or timestamps (if available)
Providing complete information helps the team investigate and resolve issues more efficiently.
