Text Alert Notifications Checklist (Quick Reference)
A checklist for implementing and troubleshooting Text Alerts
Written by Ishanya Anthapur
Updated at March 5th, 2026
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Getting Started Members Page Member Profile - Alert Settings (and Resolving Alerts) Settings - Alert Notification Profiles Overview Page Daily Activity Page Reports Page Organization Page Care Teams - Assignment to Members Vitals Data RPM Status Page - Compliancy Resources For Clinical Team and Care Team Resources For Administrators Sensor & Device Kits Alexa (Zemplee Cue)
- Zemplee Support
- Health Education
- Installing Zemplee
- What's New
- FAQs
Table of Contents
Setup/ Troubleshooting Checklist (Quick Reference)
Confirm:
☑ User/Contact/Member's Phone Number and Area Code are entered correctly
☑ In User/Contact/Member's Profile: Phone number marked as Cellphone
☑ In User/Contact/Member's Profile: Receive Texts checkbox selected
☑ Notification Profile created for User/Contact/Member
☑ Text Notifications toggled ON
☑ Correct alert types selected
☑ Timeframe and Days of Week configured correctly (times shown are in organization's timezone)
☑ Profile Dropdown Menu: Master Text Alerts toggle enabled
- setting cannot be overridden from the frontend
- customer must login and change setting for immediate text delivery
- this toggle auto-resets to “On” after 72 hours
Important Edge Case
If the User/Contact/Member previously replied “STOP” to a text message:
The carrier may block future messages.
The User/Contact/Member must:
- search up the Zemplee Phone Number +1 (611) 347 2791 in their phone message log
- reply “START” to re-enable text delivery
This behavior is controlled by the SMS provider and cannot be overridden internally.
