Getting Started with Your Alexa Device

On-Site Setup Instructions for Alexa Devices

Setting up your new Alexa device on-site is quick and straightforward. Follow the steps below:

1. Plug In the Device

Connect the Alexa device to a power outlet.

Wait for it to power on completely.

2. Connect to Wi-Fi

Once powered on, a “No Wi-Fi” icon will appear in the top-right corner of the screen.

Tap the icon and follow the on-screen prompts.

When prompted, enter the Wi-Fi network name and password.

3. Confirm Connection

Once successfully connected, the Alexa device will display the current time and local weather.

That’s it — the device is now ready to use!

If you encounter any issues or need help, please reach out to support@zemplee.com — we’re happy to assist!

Frequently Asked Questions (FAQs) – Alexa Smart Properties Devices

1. The location and weather shown on the device are incorrect.

Q: The weather is showing the wrong location. How do I fix it?
A: The location is set based on the information in the Member Profile on Zemplee.
To correct it, please email support@zemplee.com with:

Member Name

Client ID

Desired Address (City, State, Zip)

We’ll update the Member Profile and Alexa device with the correct location information.

2. Do I have to say “Alexa” to wake the device?

A: The default wake word is “Alexa,” but the wake word can be changed to another option. It can be changed to one of the following options:

• “Echo” 
• “Computer”
• “Amazon”

If you’d like us to change it, just email support@zemplee.com with the request and the preferred wake word.

3. How do I mute Alexa?

A:
To mute Alexa, press the microphone button on the top of the device.

When muted, a red light will appear, and Alexa will stop listening.

To unmute, press the button again.

4. How do I change the volume?

A:
You can adjust the volume in two ways:

By voice: Say “Alexa, volume up” or “Alexa, set volume to 5.”

Manually: Use the + and – buttons on the top of the device.