Contacting Zemplee Support
Written by Mike Liskai
Updated at July 21st, 2026
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How Zemplee Works
Members Page Alert Settings Tab (and Resolving Alerts) Daily Activity Page Notifications Page Overview Page Vitals Data RPM - Billing Compliancy Tracking Care Teams Getting Started Resources For Clinical Team and Care Team Resources For Administrators Sensor/ Device Kits Organization Page Alexa (Zemplee Cue)
- Zemplee Support
- Health Education
- Installing Zemplee
- What's New
- FAQs
To contact Zemplee support, you can reach out to our dedicated support team via email. Here are the steps to ensure you get the most efficient support:
Email Support: Send your inquiries to our support team at support@zemplee.com.
Provide Details: When contacting support, please include relevant information such as:
- Your Organization's Name
- The Member (Client's) Zemplee ID#
- The Member (Client's) Name
- Device or Feature details
- A description of the issue
- Any relevant screenshots or timestamps (if available)
This information helps us investigate and resolve your issues more efficiently.
- Support Hours: Our support team is available from Monday to Friday, 8:00 AM to 5:00 PM Eastern Time (ET). Requests submitted during these hours will be addressed as soon as possible. Emails received outside of these hours will be responded to on the next business day.
- Holiday Hours: Support only has limited availability on the following holidays: Christmas and New Years.
We aim to provide you with prompt acknowledgment of your inquiry and comprehensive support.
