Zemplee Support Hours
- FAQs
-
Using Zemplee
Daily Activity - the new Vital Sign Vitals Data Alerts, Alert Settings, Resolving Alerts Notifications (for Care Teams, Family Contacts, and Admin) Analytics and the Overview Page RPM Compliancy Tracking Members Zemplee Cue (Zemplee on Alexa) Care Teams Getting Started Resources For Clinical Team and Care Team Resources For Administrators Sensor/ Device Kits Organization
- Installing Zemplee
- Integrations
- Health Education
- What's New
- Support KB
Table of Contents
Zemplee Support is available during the following hours:
Support Availability
- Days: Monday to Friday
- Hours: 8:00 AM to 5:00 PM Eastern Time (ET)
Response Expectations
Requests submitted during support hours will be reviewed and addressed by the Zemplee Support team as soon as possible.
Tickets or emails received outside of support hours, on weekends, or on holidays will be responded to on the next business day.
Contacting Support
You can reach the Zemplee Support team by:
- Email: support@zemplee.com
- Phone: +1-888-508-5908
Important Note
For urgent issues, please ensure that the ticket includes:
- Member name
- Device details
- Description of the issue
- Relevant screenshots or timestamps (if available)
Providing complete information helps the team investigate and resolve issues more efficiently.
