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Alexa Device not recognizing Wi-Fi network

Troubleshoot why an Alexa device is not recognizing your Wi-Fi network and how to fix the issue quickly.

Written by Ishanya Anthapur

Updated at December 9th, 2025

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If the device appears to be having trouble recognizing available networks, this might be related to its last known network configuration.

You have two options to create a network matching these specifications: 1. Using Mobile Hotspot: - On your smartphone, go to Settings > Hotspot/Tethering (for Android, Look under Settings > Connections > Mobile Hotspot and Tethering > and enable Mobile Hotspot) - Also make sure you have set the network name (SSID) to exactly "kothrud1" - Use the same password as the original network an save - Enable the hotspot if not already enabled Depending on Mobile phone type, you should be able to search guidance on how to set up and enable Hotspot for this . 2. Alternative Router Setup: - Access your router's settings - Create a new network/SSID - Name it exactly "kothrud1" - Set security to WPA2-PSK - Use the same password as the original network The goal is to create a network that matches the exact specifications your device last connected to. Since your device remembers "kothrud1" as its last known network, creating a matching network should help it reconnect and complete the pending de-registration process. Also try rebooting device once network is live and allow device to connect. If not, and device is not connecting this might means that network details might not be the correct ones. Try validating network details before testing until device is able to reconnect.

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