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What's New Feb 2026

Written by Ishanya Anthapur

Updated at March 9th, 2026

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Table of Contents

🌟 New Capabilities 🚨 Alert & Communication Improvements ✨ Platform Improvements 🛠 Stability & Security Updates

This release focuses on improving alert response workflows, strengthening communication reliability, and enhancing overall platform stability. Several improvements were made to alert handling, SMS communication, and system performance to ensure a smoother experience for care teams and families.

🌟 New Capabilities

Open alerts directly from notifications
Users can now open a specific alert directly from an email or SMS notification. Clicking the notification link automatically brings the user to the relevant alert in the application, helping teams respond more quickly.

Family members can resolve alerts
Family contacts now have the ability to resolve alerts directly, providing more flexibility and allowing families to assist in monitoring and responding to events.

🚨 Alert & Communication Improvements

Improved alert escalation reliability
Enhancements were made to the Out-of-Home alert workflow to ensure alerts escalate more reliably when activity is not acknowledged within the expected timeframe.

More reliable SMS alert handling
Updates to the SMS communication system improve message processing and help ensure alert responses sent by text are handled more consistently.

Improvements to the location setting and dismissal time of Cue Weather
Changes were made to feed the location to Cue Weather with both the city name and zip code. The autodismissal time's structure was updated so that Cue Weather cards dismiss after 1.5 hours. 

✨ Platform Improvements

Improved device setup and configuration reliability
System updates were implemented to streamline device configuration and reduce manual steps during setup.

Operational workflow improvements
Support processes have been improved with automation enhancements that help track and manage operational events more efficiently.

🛠 Stability & Security Updates

This release also includes several bug fixes and security improvements to enhance platform stability, reporting accuracy, and overall system performance.

updates innovations

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