How do I clear the Home Care Agency Task box?
Written by Aparna Pujar
Updated at June 25th, 2025
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This is applicable, only if a Home Care Agency is setup as the Level 1, Level 2 or Level 3 Member of the Alert Protocol List. In the Dashboard tab select the client name in the Task box, select a status, enter notes and Submit. If the status selected is "Resolved", the alert
will drop off the task list, a record will be saved under the Resolution Notes tab and sent via email or SMS text to any contacts that have opted to receive them. Note: The alert will only disappear if the "Resolved" status is selected to ensure proper follow through.
