Can I turn off a specific sensor or device for a Member?
Written by Aparna Pujar
Updated at June 25th, 2025
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For Care teams, yes sensors can be deactivated, however, it is generally done by Zemplee installation staff. Please contact your system administrator to request that a sensor be deactivated with your particular reasoning.
However, we recommend troubleshooting the sensor or alerts generated by the sensor first. Please see our Alerts Troubleshooting page for some quick help.
For administrators, please contact Zemplee at support@zemplee.com or call us at +1-888-508-5908. As long as the sensor remains in the home it can be re-added later.
