Why do I see NA in cells on the Overview Page
Understand why NA appears in cells on the Overview Page and how to troubleshoot and fix the issue in your data analysis.
Written by Ishanya Anthapur
Updated at November 4th, 2025
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Members Page Alert Settings Tab (and Resolving Alerts) Daily Activity Page Notifications Page Overview Page Vitals Data RPM - Billing Compliancy Tracking Care Teams Getting Started Resources For Clinical Team and Care Team Resources For Administrators Sensor/ Device Kits Organization Page Alexa (Zemplee Cue)
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If you are seeing NA there are some possibilities:
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the sensor is not active
- Troubleshoot: go to the sensor page and toggle the sensor status = active)
- the member does not have a sensor added that corresponds to this
- the sensor that corresponds with the column might be faulty
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the member may not be active
- Troubleshoot: confirm that monitoring of the member has stopped and turn the monitoring off→ the member will be removed from the Overview list
