Troubleshooting Guide for the Vital Hub and Vital Devices
Discover expert tips and solutions for common issues with the Activity Hub and Activity Devices to ensure seamless usage and maximum performance.
Written by Rahul KC
Updated at June 25th, 2025
- FAQs
-
Using Zemplee
Daily Activity - the new Vital Sign Vitals Data Alerts and Alert Settings Notifications (for Care Teams, Family Contacts, and Admin) Analytics and the Overview Page RPM Compliancy Tracking Members Zemplee on Alexa Care Teams Getting Started Resources For Clinical Team and Care Team Resources For Administrators Sensor/ Device Kits Organization
- Installing Zemplee
- Integrations
- Health Education
- What's New
- Support KB
Table of Contents
What to do if Data Hub LEDs are not connecting to the LTE Network
Unplug the Data Hub and plug it into a power outlet closer to a window, or an upper level if you are in a multi-level home, where the network reception may be better.
Wait until the LED turns green (it can take up to 10 minutes).
If the LED does not turn green after 10 minutes, this might be because you are in a cellular dead zone. Contact Zemplee Support for further information.
Other LEDs
Flashing red: If the inflation process has been stopped or if the air bladder seems to leak. The LED can also flash red if you press and hold the reset button.
Solid red: If the Sleep can't connect to the Internet.
Flashing purple: If the setup time of the Sleep is over.
What to do If Data Hub is Not Turning On
Try to plug the Data Hub into another power outlet and wait for a solid green light. If the Data hub does not turn on, please contact Zemplee Support.
How to Perform a Factory reset (only if advised to do so by a support agent)
Unplug Data hub
Press and hold the button on the back/side of Data hub for 10 seconds while plugging back Data Hub. Keep pressing the button until the LED turns off.
The Vital Data Hub LED will blink blue for a few seconds as it automatically reinstalls.
What to do if Sensors are Missing from the Member Kit
If any items are missing, contact Zemplee Support at 888-508-5908. Zemplee Support will provide instruction on how to proceed. Provide Zemplee Support Member’s name (Last name, First Name and Member ID#). Provide Zemplee support the Sensor Type and SN of the item that is missing.
Provide Zemplee Support the Serial Number of the item that you are using as a replacement so they can assign it to the member.
What to do if the Sleep Mat does not Inflate
This may occur if the Data Hub has not connected to a LTE network or the Sleep Mat may be out of range of the Data Hub. Place the Sleep Mat within 15 feet of the Data Hub, plug it in, and wait for automatic calibration. Watch for the Data Hub LED to turn solid green.
What to do if the BP Cuff is taking three readings at once
Hold down the button on the BP Cuff for 5 seconds, the device will show ‘BPx3’ and will change to 'BP'. This indicates the BP Cuff will now take one measurement instead of three.
What to do if Vital data is not showing up on the Zemplee Dashboard
Unplug the data hub and wait 30 seconds before replugging in the data hub. Wait until the flashing blue light on the data hub turns to a solid green. Retake the BP or Thermo readings and the check if the data has shown up on Zemplee. It may take a minute for the data to appear on the dashboard.
For additional assistance or troubleshooting, please contact Zemplee Support at 1-888-508-5908.
