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Vital Kits Install
Published February 13th, 2025 by Rahul KC
Vitals Kit Pre-Install Vital Data Hub The data hub is the central device that all other devices below connect to and as such needs to be constantly plugged in for all devices to function. First ask the member or caregiver which outlet the data hub is ok to plug in. Optimal location for maximum connection is near a window. NOTE: The hub s
Troubleshooting Guide for the Activity Hub and Activity Devices
Published December 19th, 2024 by Rahul KC
Congratulation on having successfully completed installation of Zemplee for your home or living unit. Are you still having issues with the installation and/or configuration? Refer to the following sections for quick help on issues you might be having with the installation. If you are still unable to resolve the issue, please contact Zemplee Custom
Installing the Activity Sensors
Published December 19th, 2024 by Rahul KC
Pre-Install This guide will go over the pre-installation process that must be completed for Activity sensors Take your time! You are installing devices that monitor the health and well-being of an individual. Detailed and systematic preparation will minimize the need for return visits and ensure that the documentation of the Member’s health rel
Troubleshooting Guide for the Vital Hub and Vital Devices
Published February 20th, 2025 by Rahul KC
What to do if Data Hub LEDs are not connecting to the LTE Network Unplug the Data Hub and plug it into a power outlet closer to a window, or an upper level if you are in a multi-level home, where the network reception may be better. Wait until the LED turns green (it can take up to 10 minutes). If the LED does not turn green after 10 minutes,
Removing the Activity Sensors
Published December 19th, 2024 by Rahul KC
1. Motion Sensor Removal Identify the Sensor Location Look for the white rectangular PIR (Passive InfraRed) motion sensor on a wall corner or flat wall where it was mounted with adhesive tape. Gently Detach the Sensor Starting at one edge of the sensor, slowly peel it away from the wall or corner. If the adhesive is resistant, you can slightly warm
Replacing Sensor Batteries
Published December 19th, 2024 by Rahul KC
1. Motion Sensor (PIR) Steps to Replace the Battery Remove the Sensor from its Mount Gently detach the sensor from the wall or corner, taking care not to damage the mounting tape or bracket. Some sensors have a backplate that slides or clips off. Open the Sensor Housing Look for a small latch or tab on the sensor’s back or side. Press or gently pry
Activity Sensor Swap
Published February 20th, 2025 by Rahul KC
How to Perform an Activity Sensor Swap If you need to replace an existing sensor with a new one—whether due to damage or malfunction—please follow the steps below. Note: Zemplee Support must perform a sensor swap on the backend to ensure accurate data tracking and device management. 1. Determine How You Will Obtain the Replacement Activity Sensor
Activity Hub Wi-FI Card Replacement
Published December 2nd, 2024 by Rahul KC
Background The Activity Hub’s replacement Wi-Fi card only operates on a 2.4GHz network. It cannot operate on a 5GHz network. If the home’s Wi-Fi is exclusively 5GHz, the Wi-Fi card replacement will not function properly. Testing the Network Frequency Connect to the home’s Wi-Fi network using a device or laptop. Run a Wi-Fi test (search online for
Activity Kit Setup for Independent Living
Published December 19th, 2024 by Rahul KC
This section guides you through the steps of installing Zemplee in a single tenant mode for independent living seniors who live in their own homes or in the independent living quarters of a retirement community. Who can install Zemplee for Independent Living? Independent Living Scenario Who can install? An independent living elderly parent, relative
Activity Kit Setup for Assisted Living
Published December 19th, 2024 by Rahul KC
This section guides you through the steps of installing Zemplee in for Assisted Living seniors who live in a facility or retirement community. The installation process is organized into 3 different parts. Please read all instructions completely prior to or during the installation process at each stage to avoid any mis-steps. For additional support
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