Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
  • Home
  • FAQs
  • Daily Activity

Why is a Member’s activity data missing?

Discover reasons for missing activity data in your member's account and how to troubleshoot and prevent it from happening in the future.

Written by Ishanya Anthapur

Updated at May 8th, 2025

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • FAQs
    Daily Activity Login Contacts (Family and Friends of Zemplee-monitored Members) Members Health/Demographics Sensors Alerts and Alert Settings Overview Page FAQs System Dashboard General
  • Using Zemplee
    Daily Activity - the new Vital Sign Alerts and Alert Settings Notifications (for Care Teams, Family Contacts, and Admin) Analytics and the Overview Page RPM Compliancy Tracking Members Zemplee on Alexa Care Teams Getting Started Resources For Clinical Team and Care Team Resources For Administrators
  • Installing Zemplee
    Activity Setup & Installation Troubleshooting for the Activity Hub and Activity Devices Vital Setup & Installation Troubleshooting for the Vital Hub and Vital Devices Alexa Installation
  • Integrations
  • Health Education
  • What's New
    2024
+ More

Table of Contents

2️⃣ How can I tell if a patient’s movement pattern is normal or concerning? 3️⃣ Can I track activity for multiple patients at once? 4️⃣ How do I know if a patient’s activity level is declining over time?

💡 Possible Reasons:

  • The patient hasn’t been active yet today.
  • Sensors are misaligned or disconnected.
  • The patient was away from monitored areas. Zemplee calls this “out of home”.

🛠 Fix: Ensure sensors are working and check historical data for past trends.

2️⃣ How can I tell if a patient’s movement pattern is normal or concerning?

💡 Compare today’s data with:

  • The patient’s usual daily routine.
  • Past 7-day or 30-day trends for changes over time.
  • Alerts flagged for unusual inactivity or late wake-ups.

3️⃣ Can I track activity for multiple patients at once?

✅ Yes! Use the filters and sorting options to organize data by:

  • Most inactive patients first.
  • Patients with the most alerts.
  • Specific time periods (morning, evening, full day).

4️⃣ How do I know if a patient’s activity level is declining over time?

💡 Click on a patient’s name to view historical trends and past alerts.

activity discrepancy absent data

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Why is the Activity chart not up to date?
  • Why am I seeing a red box labeled "Motion" or "Door" on the Activity Chart?
  • Why am I seeing a red box labeled "Network" on the Activity Chart?
Zemplee Logo White

Zemplee Inc.

16185 Los Gatos Blvd., Ste. 205
Los Gatos, CA 95032


Phone 

1-888-508-5908


Fax

1-888-659-5166

Company

Leadership

Contact

Customer Care

News

Login

Provider

Family


Solutions

All Solutions

Facilities

Families

Providers

Technology

Resources

Blog

Whitepapers

Keep Me Informed



 © 2024 Zemplee Inc. All Rights Reserved.  Privacy | Terms | Accessibility
 
 

Expand