Why is a Member’s activity data missing?
Discover reasons for missing activity data in your member's account and how to troubleshoot and prevent it from happening in the future.
Table of Contents
💡 Possible Reasons:
- The patient hasn’t been active yet today.
- Sensors are misaligned or disconnected.
- The patient was away from monitored areas. Zemplee calls this “out of home”.
🛠 Fix: Ensure sensors are working and check historical data for past trends.
2️⃣ How can I tell if a patient’s movement pattern is normal or concerning?
💡 Compare today’s data with:
- The patient’s usual daily routine.
- Past 7-day or 30-day trends for changes over time.
- Alerts flagged for unusual inactivity or late wake-ups.
3️⃣ Can I track activity for multiple patients at once?
✅ Yes! Use the filters and sorting options to organize data by:
- Most inactive patients first.
- Patients with the most alerts.
- Specific time periods (morning, evening, full day).
4️⃣ How do I know if a patient’s activity level is declining over time?
💡 Click on a patient’s name to view historical trends and past alerts.