Zemplee Alexa Device Deregistration Protocol

Trigger

An Alexa device is removed from active circulation: E.G. A Member is deactivated in Zemplee, Customer wants to remove an Alexa device, etc.

Step 1: Locate the Device

Identify the Member's:

• Organization Name
• Organization ID
• Alexa Device
• Device Serial Number (DSN)

Step 2: Attempt Device Deregistration in Alexa Smart Properties

If successful:

1. Deregister the device.
2. Delete the associated room.
3. Mark the request complete once these two steps are undertaken.

Step 3: If Deregistration Fails

If the device is offline or cannot be deregistered manually:

1. Record the Organization ID and Device Serial Number (DSN).
2. Add the device to an Amazon Deregistration Tracker.
3. Mark status as Pending Amazon Deregistration.

Step 4: Monthly Amazon Submission

Once per month:

1. Export all devices marked Pending Amazon Deregistration.
2. Submit the list to Amazon through the AES process.
3. Update status once Amazon confirms deregistration.
4. Delete the associated rooms.
5. Mark the request complete. 

Exception: Device Relocation Within the Same Wi-Fi Network

If an Alexa device is simply being moved from one residence to another and will continue operating on the same Wi-Fi network after the move, deregistration may not be necessary.

In this scenario, Support should:

1. Disassociate the device from the current room.
2. Reassociate the device to the new room.
3. Verify the device is assigned to the correct Member and room.
4. Delete the old room when applicable. 

This approach is preferred because it avoids unnecessary deregistration and re-registration activities while allowing the device to be reassigned to its new location.

Use this process only when the device will remain on the same Wi-Fi network before and after the transition, and when the new residence is set up/ going to be used very shortly.