Out of Home Alert: A Guide

The Out of Home (OOH) Alert helps you know when a member may have left their home.
It looks for no movement inside and door activity, then alerts the care team so you can decide what to do next.

When Will I See an Out of Home Alert?

You’ll see an Out of Home alert when:

No motion has been detected in the home for a period of time
and

Door activity suggests the member may have gone out

When this happens, Zemplee sends one clear Out of Home alert. You will also see a resolved No Motion alert (the No Motion alert is resolved BY the Out of Home alert). The No Motion will contain the resolution “System Resolved- OOH”

How to Set Up The Alert Escalations

The Out of Home alert escalates (changes color and severity) over time if no motion is detected. The escalation intervals are configurable in Alert Settings. 

Once an Out of Home alert is triggered (No Motion threshold met and qualifying door activity detected), the alert will automatically escalate in severity if not resolved.

Example:

No Motion threshold interval: 30 minutes

Out of Home interval: 5 minutes

Timeline:

0 min → 🔵 Blue Alert – The member may have just left

+5 min → 🟡 Yellow Alert – The member has been out longer than expected

+10 min → 🔴 Red Alert– The absence has continued and may need attention

Continues escalating at the defined interval until resolved.
 

⏱️ The timing for these color changes matches your Out of Home alert timing. 

What Happens If the Member Comes Back?

As soon as motion is detected again in the home:

The Out of Home alert automatically resolves

It moves to the Resolved Alerts tab

Normal monitoring resumes

You don’t need to close the alert manually.

What Should I Do When I Get This Alert?

Check in by phone or message if needed

Consider the member’s usual routine

Take action based on risk level and context

For members at higher risk (such as wandering concerns), escalating alerts may require faster follow-up.

Common Questions

Is this an emergency alert?
No. It’s an informational alert designed to help you decide next steps.

Why didn’t I get an Out of Home alert?
If there was no door activity, the system may only send a No Motion alert.

Why did the alert disappear?
The alert resolves automatically once motion is detected again.

Why did I get an Out of Home alert and a No Motion alert?
The No Motion alert is resolved BY a corresponding Out of Home alert. So for every OOH alert there will be a resolved corresponding No Motion alert. 

What does System Resolved- OOH mean?
The No Motion alert was resolved and an Out of Home went out instead.

Helpful Reminders

Colors help you prioritize without panic

Reviewing past alerts can reveal helpful patterns.